IT Support Analyst

Global Sports Jobs Limited; Biggin Hill; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Dental care

GP paddock passes

Maternity/paternity leave

Staff shuttle

Free healthy snacks

Subsidised canteen

25 days annual leave

Training opportunities

F1 merchandise discounts

F1 experiences discounts

Perkbox

Job summary

Global Sports Jobs Limited is seeking an IT Support Analyst to join the IT department and support hardware, software, and telecom systems across several sites, including Biggin Hill, St James Market, and the Event Technical Centre. The role emphasizes customer service and adherence to ITIL and change-management processes.

You will build, deploy and maintain IT hardware, assist C-suite staff, monitor systems, and escalate as needed, while keeping documentation up to date for IT infrastructure

Qualifications

• Strong communication skills, with the ability to convey ideas clearly and confidently.
• Highly motivated and well-structured in managing tasks.
• Positive, adaptable and flexible when faced with challenges.
• Proactive, with a solution-oriented mindset.
• Knowledge of the Microsoft 365 Suite and Azure Active Directory.
• Knowledge of operational device managers.
• Operational knowledge of a wide range of IT and communication equipment.
• Good customer service skills.
• Demonstrable understanding of IT service best practices.

Responsibilities

• Offer IT support at all sites, including Biggin Hill, St James Market and the Event Technical Centre.
• Review and maintain logged jobs, reassigning or escalating them as required to provide the highest level of service, and follow up on calls through to resolution.
• Liaise with users on issues, change requests and tasks, offering desk-side and remote support.
• Build, deploy and maintain IT hardware to a high level, ensuring all correct updates and drivers are applied.
• Support all C-suite staff, keeping all involved parties up to date and escalating issues in line with internal IT policies.
• Monitor IT systems and act in a timely manner when issues arise.
• Act as a point of escalation for the Service Desk, ensuring timely responses are provided for escalated issues.
• Keep departmental documentation up to date and ensure all user-assigned hardware is correctly logged for reference.
• Follow the change management process at all times, ensuring all jobs are logged and passed through the correct approval routes.
• Produce and maintain documentation required for IT infrastructure management.

Skills

Communication

Task management

Customer service

IT service management

MS 365 / Azure AD

Tools

Office 365 Administration

Azure Active Directory

Job description

About the Role

The IT Support Analyst joins the IT department and reports into the IT Support Manager. The role is responsible for providing support across the company for IT hardware, software and telecommunication systems, while maintaining a high level of customer service at all times and continuing to meet F1 objectives. Support is delivered across multiple sites, including Biggin Hill, St James Market and the Event Technical Centre.

Key Responsibilities

• Offer IT support at all sites, including Biggin Hill, St James Market and the Event Technical Centre.
• Review and maintain logged jobs, reassigning or escalating them as required to provide the highest level of service, and follow up on calls through to resolution.
• Liaise with users on issues, change requests and tasks, offering desk-side and remote support.
• Build, deploy and maintain IT hardware to a high level, ensuring all correct updates and drivers are applied.
• Support all C-suite staff, keeping all involved parties up to date and escalating issues in line with internal IT policies.
• Monitor IT systems and act in a timely manner when issues arise.
• Act as a point of escalation for the Service Desk, ensuring timely responses are provided for escalated issues.
• Keep departmental documentation up to date and ensure all user-assigned hardware is correctly logged for reference.
• Follow the change management process at all times, ensuring all jobs are logged and passed through the correct approval routes.
• Produce and maintain documentation required for IT infrastructure management.

Required Experience & Qualifications

• Strong communication skills, with the ability to convey ideas clearly and confidently.
• Highly motivated and well-structured in managing tasks.
• Positive, adaptable and flexible when faced with challenges.
• Proactive, with a solution-oriented mindset.
• Knowledge of the Microsoft 365 Suite and Azure Active Directory.
• Knowledge of operational device managers.
• Operational knowledge of a wide range of IT and communication equipment.
• Good customer service skills.
• Demonstrable understanding of IT service best practices.

Preferred Skills

• Experience working in a global organisation across different time zones.
• ITIL Foundation qualification.
• Office 365 Administration and Troubleshooting.

Workplace

• St James Market
• Event Technical Centre

Benefits & Perks

• Private healthcare scheme.
• Dental care.
• Four Grand Prix paddock passes per season.
• Enhanced maternity/paternity leave and other family planning policies.
• A free staff shuttle service running to and from surrounding train stations near Biggin Hill.
• Free healthy snacks in the offices.
• Subsidised canteen at Biggin Hill serving breakfast and lunch.
• 25 days annual leave and 8 bank holiday days, plus a Christmas period closure.
• Opportunities to develop and request training via the in-house Learning and Development team.
• Discount on F1 merchandise.
• Discount at F1 experiences, including F1 Arcade and F1 Drive.
• Perkbox benefit portal and other benefits.