Digital Operations Support Analyst

Raceforce Global; Biggin Hill; On-site; GBP 32,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare scheme

Dental Care

25 days annual leave

Staff shuttle near Biggin Hill

Employee discounts

Job summary

Formula 1 is seeking a Digital Operations Support Analyst to back the day-to-day operations of our digital products, with occasional travel to London suppliers and involvement across up to 12 race weekends from Biggin Hill.

You will triage incidents, monitor live systems, and coordinate with partner teams to communicate changes and issues, ensuring smooth user experiences across devices.

Qualifications

• Live event operations experience is essential.
• Experience with user-facing web applications.
• Familiar with service-management trouble-ticketing tools.
• Knowledge of application monitoring tools.
• Ability to document and follow procedures clearly.
• Ability to understand technology changes and implications.
• Strong communication across audiences.

Responsibilities

• Triage new incidents and act as first contact for queries and requests.
• Identify improvements and keep documentation up to date.
• Monitor live systems and manage workload via Kanban.
• Collaborate with internal and external teams through MS Teams, email, and calls.
• Provide support during non-functional testing of digital products.
• Support live digital products during race weekends and weekend events.

Skills

Prioritisation under pressure

Clear communication

Time management

Collaboration

Attention to detail

Education

ITIL v3/4 Foundation

Tools

Jira

Confluence

Service Management tools

Job description

Are you ready to make your mark in the world of Formula 1?

At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.

Role Overview

We are looking for a Digital Operations Support Analyst to join our Digital Operations team. Reporting into our Senior Digital Operations Manager, this role will support the day-to-day operations of Formula 1’s digital products, with occasional travel to our London based suppliers. This role will also be part of the team supporting up to 12 race weekends per season from our Media & Technology Centre in Biggin Hill.

Main Duties And Responsibilities

• Manage the new work items coming into the Digital Operations team by performing initial triage on newly-raised incidents and being the first point-of-contact for queries and service requests.
• Identify and pursue opportunities to enhance existing processes, ways-of-working and other service improvements. Actively take ownership of documentation and processes and ensuring it remains up-to-date.
• Continual monitoring of live systems.
• Proactive ticket management of the Digital Operations workload via the Kanban board.
• Work closely with internal and external teams via MS Teams, email and regular calls to progress issues and understand the operational implications of changes within releases.
• Provide operational support during non-functional testing of digital products.

Race weekends

• Execute the operational procedures during race weekends to support live digital products.
• Proactively monitor all elements of the user experience across F1’s digital products across various devices throughout the weekend, in conjunction with partner teams.
• Be the ‘voice of the customer’ in Digital Operations - highlight non-standard user experience and work closely with customer services to provide advice and understand the impact on users.
• Drive triage and problem resolution within live digital products in conjunction with partner teams and ensure detailed records are kept of significant events affecting service.
• Ensure there is robust documentation sent to our pre-race event team internally and to our partners to ensure all key changes have been communicated.
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What Are We Looking For?

Personal Qualities

In This Role It Is Essential That You Are

• Able to prioritise calmly in a fast-paced environment
• Ability to provide clear and concise summaries of problems
• Excellent time-management and organization skills

Experience

Prior to the role it would be essential that you have:

• Experience within a live event operations environment
• Experience in user-facing web applications
• Experience in using a Service Management trouble-ticketing tool
• Application Monitoring tools
• Documenting and following procedures
• Ability to understand changes to technology and their implications
• Ability and confidence to communicate clearly and effectively with a range of audiences

Some desirable experience that you may bring to the role:

• Non-functional testing – performance/operational acceptance
• Live OTT broadcast environment
• Jira and Confluence
• High throughput web and mobile applications

Qualifications

Not essential to be successful in the role but you may also have the following qualifications:

• ITIL v3/4 Foundation

Career Progression - Where Can You Go Next?

Potential progression could include Senior Digital Operations Support Analyst.

Why join the force behind the sport?

Benefits

Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in-house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more

Recruitment Fraud Warning:

We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to [e-mail].

Division

Technical