IT Support Analyst

Overview

We are looking for an IT Support Analyst to join our IT team in Chawston. You will be responsible for the day-to-day maintenance, support, and smooth operation of all IT systems.

• Up to £30k doe
• Hybrid working
• Ability to support on multiple projects

What you'll be doing

Reporting into the IT Team Leader, you will provide support to end-users, maintain IT assets, and assist in IT projects and initiatives:

1. Provide IT support, ensuring the maintenance and functionality of all company IT systems.
2. Configure, deploy, and support IT hardware including iPads, iPhones, laptops, and other mobile devices.
3. Set up and manage user accounts, permissions, and access controls in line with company policies.
4. Support and maintain bespoke internal systems, ensuring efficient usage across departments.
5. Provide training and guidance to staff on IT systems and software usage.
6. Maintain and update the company Asset Register, ensuring accurate tracking of IT equipment and that equipment is correctly assigned to users and locations.
7. Assist in IT security management, including account management, password security, and system updates.
8. Support the IT team in implementing new technologies and system upgrades as required.
9. Maintain and promote the company brand and core values in all interactions.

Who we’re looking for

• Previous experience providing first line support.
• Ability to diagnose and troubleshoot PC, network, and software issues both remotely and on-site.
• Strong knowledge of Windows operating systems (Windows 11 largely) and Microsoft Office 365.
• Experience with Azure Active Directory, Intune, and endpoint management.
• Knowledge of ticketing/helpdesk software such as Freshdesk.
• Strong communication skills (written and verbal) for effective support across all levels.
• Excellent time management and ability to prioritise workload efficiently.
• Ability to work independently and take initiative in problem-solving.
• Full UK driving license.

The role requires strong problem-solving skills, technical expertise, and the ability to work in a fast-paced environment while prioritising tasks effectively.

What we're offering

In return you will receive:

1. Up to £30k per annum
2. 24 days' paid holiday plus bank holidays
3. Healthcare cash scheme
4. Death in service benefit
5. Benefex Platform - voucher schemes that run throughout the year, including the Technology Scheme, Dental Plan, and the Bike Scheme
6. Discounts on retail, shopping, gym access and cinema tickets
7. 6% company pension contribution

We are a direct delivery specialist contractor to both the water industry and wider water environment. We currently hold 30 frameworks, and we work with most of the UK’s water companies and the Environment Agency.

For more information, please contact careers@stonbury.co.uk.