IT Support Analyst

TN United Kingdom; Antrim; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is offering an excellent opportunity for IT Support professionals looking to advance their careers. Join a dynamic team in Belfast City, where you will maintain customer environments and provide first-class service. This role emphasizes collaboration and modern company culture, with ample opportunities for career progression and skill development. Enjoy a range of benefits including a performance-related bonus, educational assistance, and a supportive work environment that promotes well-being through various employee-run clubs and activities. If you're ready to take the next step in your IT career, this opportunity is for you.

Benefits

Maternity/Paternity Leave

Employee Stock Purchase Scheme

Matching Pension Scheme

Education Assistance

Life, Medical, Income, and Travel Insurance

Subsidised Memberships

Bicycle Purchase Scheme

Employee-run Clubs

Qualifications

• 1+ year of experience in IT or Engineering Support.
• Experience in operating system troubleshooting and debugging.

Responsibilities

• Maintain and support customer environments with core technologies.
• Act as a technical advisor by monitoring and reporting on key metrics.

Skills

IT Support

Troubleshooting

Root Cause Analysis

Debugging

Office 365

ServiceNow

Desktop Imaging

Hardware Support

Tools

Windows

Lenovo Equipment

Dell Equipment

Job description

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Opportunity Overview

Excellent opportunity to take the next step in your IT Support career. Our client is a global leader providing systems support and IT infrastructure solutions. Following another year of exponential growth, a new role has opened up to join the well-established Belfast City team. If you value a modern company culture, incentives, career progression, and skill-up opportunities, then read on.

The Role

Maintain and support customer environments by working daily with core technologies to deliver a first-class level of service. Act as a technical advisor by monitoring, identifying issues, promoting good practices, and reporting on key metrics.

What Do I Need?

• 1+ year of experience in IT, Engineering Support, or a related area.
• 1+ year of experience in operating system or software application troubleshooting, root cause analysis, debugging.
• Knowledge of desktop imaging, Windows desktop break/fix, video conferencing support, Office 365, ServiceNow experience, hardware break/fix support for Lenovo, Client, and Dell equipment.

What's on Offer

In addition to working in an open, relaxed, and collaborative space, you will enjoy:

• Salary and performance-related bonus
• Maternity/Paternity Leave
• Employee stock purchase scheme
• Matching pension scheme
• Education Assistance
• Life, Medical, Income, and Travel Insurance
• Subsidised memberships for physical and mental well-being
• Bicycle purchase scheme
• Employee-run clubs, including running, football, chess, badminton, and many more

Next Steps

Get in touch with Jake Bainbridge at RealTime Recruitment today or apply with your latest CV below.