IT Support & AI Tech Specialist

Avantia Law; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading legal services firm is seeking an IT Support & AI Tech Specialist to enhance technology operations and provide expert support for their AI tool, Ava. This role requires strong experience in IT support, particularly in Windows and macOS environments, and a proactive approach to problem-solving. The successful candidate will work closely with legal experts and executive leadership, ensuring seamless technology operations and contributing to compliance initiatives. This is a unique opportunity to work at the intersection of legal services and advanced technology.

Benefits

25 days holiday + UK Bank Holidays + 1 Day off for your birthday

Private healthcare or wellness budget

Annual subscription to Calm or Headspace

Early finish Fridays in the summer

Pension scheme (enhanced after 1 year service)

Enhanced family friendly policies after 1 year service

Qualifications

• Strong hands-on experience supporting both Windows and macOS environments.
• Deep expertise in Microsoft 365 administration and security.
• Excellent interpersonal and communication skills.

Responsibilities

• Set up, maintain, and provide hands-on support for employee devices.
• Manage users, licenses, security settings, and policies in Microsoft 365.
• Provide expert technical support for our AI platform, Ava.

Skills

Problem-Solving

Communication

Adaptability

Tools

Microsoft 365

Intune

VPNs

Job description

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Avantia Law is leading the way in legal services innovation. Our team of talented lawyers, backed by AI, work with clients to deliver routine legal and compliance work fast and cost-efficiently.

As IT Support & AI Tech Specialist, you'll be the face of IT within our fast-paced firm. You'll work closely with legal experts, executive leadership, and high-profile clients to ensure seamless technology operations, top-tier service delivery, and expert support for our in-house AI tool, Ava.

This is an exceptional opportunity to work at the intersection of legal services and advanced technology, within a high-growth environment where your contribution will have real visibility and impact.

Key Responsibilities

Internal IT Operations

• Set up, maintain, and provide hands-on support for employee devices (Windows, macOS, and mobile).
• Manage users, licenses, security settings, and policies in Microsoft 365 (including Exchange, SharePoint, OneDrive, Teams, and Intune).
• Own the IT onboarding/offboarding process: device provisioning, account creation, and permission management.
• Monitor and maintain IT security best practices (MFA, endpoint protection, device patching, etc.) aligned with compliance frameworks (Cyber Essentials, ISO27001, SOC 2).
• Support and contribute to the firm's compliance initiatives, including audits and certification processes.
• Assist in evaluating, implementing, and optimising new IT tools, services, and automations to enhance operational efficiency.
  
  
  

AI Tech Support

• Act as a trusted technology partner to our executive leadership, legal teams, and Private Equity clients.
• Provide expert technical support for our AI platform, Ava, assisting both internal users and external clients in onboarding, troubleshooting, and maximising its functionality.
• Represent the IT function in high-stakes client interactions, offering discreet, professional, and solution-focused service.
• Collaborate with senior leadership on key projects, system rollouts, and operational improvements.
  
  
  

Global Support & Flexibility

• Provide occasional out-of-hours support for critical incidents or to assist US-based clients and portfolio companies.
• Support the firm's growth by contributing to international IT operations as needed.
  
  
  

Requirements

Essential

• You have the determination and adaptability to thrive in a high pressure, high tech environment.
• Strong hands-on experience supporting both Windows and macOS environments.
• Deep expertise in Microsoft 365 administration and security.
• Knowledge of device management tools (e.g. Intune) and endpoint protection solutions.
• Excellent interpersonal and communication skills, with the confidence and credibility to support executive and client stakeholders.
• A proactive, hands-on mindset with strong problem-solving and troubleshooting skills.
• Understanding of networking fundamentals (VPNs, firewalls, Wi-Fi systems, remote access).
  
  
  

Desirable

• Exposure to legal, private equity, or financial services environments.
• Experience supporting or administering AI-based applications or workflow tools.
• Familiarity with security frameworks (ISO 27001, SOC 2) and compliance requirements.
• Experience with scripting (PowerShell, Bash) or IT automation tools.
• Knowledge of additional SaaS platforms (Slack, HubSpot, etc.).
  
  
  

EQUAL OPPORTUNITIES

At Avantia, we are committed to fostering an inclusive and diverse workplace, and we firmly believe in equal opportunities for all. We value and celebrate the unique perspectives, backgrounds, and experiences that each individual brings to our team. We embrace diversity in all its forms. We strive to create an environment where everyone feels respected, valued, and empowered to contribute their best work. Our hiring process is merit-based, and we welcome applications from all qualified individuals. We encourage you to communicate any reasonable accommodations you may need during the recruitment process and future employment. Please let your Talent team contact know ahead of any interview, we will be happy to suggest or confidentially discuss reasonable adjustments.

Recruitment Process:

Step 1: Submit your CV

Step 2: Introductory call with our Head of Talent

Step 3: Interview with our IT Manager

Step 4: Interview with our CTO

Step 5: Interview with Product & Strategy Director

Benefits

• 25 days holiday + UK Bank Holidays + 1 Day off for your birthday
• Private healthcare or the option to use the budget to be reimbursed for other wellness activities of your choice
• Annual subscription to your choice of Calm or Headspace
• Early finish Fridays in the summer
• Pension scheme (enhanced after 1 year service)
• Enhanced family friendly policies after 1 year service

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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