IT Support Administrator

The Owl Centre; Pontypool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Administrator to join their Engineering team in Pontypool. This role requires a proactive individual who excels in communication and problem-solving, ensuring smooth operations of IT systems and providing exceptional support to colleagues. You will manage IT assets, troubleshoot technical issues, and conduct training sessions to enhance team skills. If you thrive in a collaborative environment and are eager to contribute to a supportive culture, this opportunity is perfect for you. Join a team that values creativity, reliability, and passion in their work.

Qualifications

• Bachelor's degree in IT or Computer Science, or equivalent experience.
• Experience in administering a Microsoft 365 environment.

Responsibilities

• Provide IT support to colleagues, troubleshooting hardware and software issues.
• Monitor network performance and manage IT assets effectively.

Skills

IT Support

Problem Solving

Communication

Analytical Skills

Organizational Skills

Education

Bachelor's degree in Information Technology

Relevant IT certifications (CompTIA A+, Network+)

Tools

Microsoft 365

Windows OS

Mac OS

Microsoft Office Suite

Job description

As IT Support Administrator, you'll be in our Engineering team and expected to be onsite at out Pontypool office for 2/3 days a week. You'll be responsible for ensuring the smooth operation of computer systems, networks, and software applications. This role involves troubleshooting technical issues, providing end-user support, and maintaining IT infrastructure to optimise performance and security.

We believe in maintaining strong communication and a supportive team culture, even while working remotely. We aim to create an environment wherecolleagues, feel supported, and have the space to do their best work. Communication is open, collaboration is encouraged, and no question is ever too small.

What you'll be doing:

• Providing IT support to all Owl colleagues, including hardware and software troubleshooting, resolving issues promptly
• Perform regular maintenance tasks, this includes software updates, system backups, and security patch deployment to ensure system integrity
• Monitor and manage our network performance, ensuring seamless connectivity and resolving any network related issues
• Document details of technical issues and solutions, to enhance the efficiency of the support you provide
• Working with Compliance and the People team to ensure the onboarding process is smooth and supportive for new starters. Setting up accounts, ordering laptops and equipment
• Track and manage IT assets, including hardware and software inventories, to ensure we have accurate and up to date records, including visiting the TOC to wipe down any returned assets
• Manage the supplier relationship for laptops, ensuring they are providing a good service
• Manage the deactivation of user accounts for leavers in a timely manner and repurpose or ensure secure disposal of returned hardware
• Updating the active directory with new starters and leavers in a timely manner
• Conduct training sessions for colleagues to increase their skills and knowledge with IT systems and applications
• Liaise with our MXDR partner, Chorus, and address any issues they raise promptly and effectively
• Work closely with members of the Engineering team to support various IT projects
• Identify and implement enhancements to current processes and ways of working to drive efficiency, innovation, and improved outcomes.
• Communicating with key stakeholders to manage expectations throughout your processes

You're someone who is:

• Great at communicating with the ability to explain technical concepts to non-technical users
• Analytical and a problem-solver with the skills to diagnose and resolve technical issues efficiently
• Able to work with changing demands and priorities
• A self starter and able to work automatously
• A team player who is able to work collaboratively with other departments
• Organised and proactive

You're someone who has:

• Bachelor's degree in Information Technology, Computer Science, or a related field if not enough experience in an IT support role or a similar role
• Experience of administering a Microsoft 354 environment
• Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT support tools. Familiarity with network management and security protocols.
• Knowledge of GDPR
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)

You’re someone who connects with our values:

• We are one team
• We are reliable
• We are creative
• We are passionate