IT Support Administrator

Reed; Liverpool; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading recruitment agency in Liverpool is looking for a 1st Line Support Engineer to join their IT team. The ideal candidate will provide first-line support, troubleshoot issues, and assist with account management in a dynamic environment. This full-time, permanent role offers a salary of £28,000 – £32,000 per annum and opportunities for career development and flexible working arrangements.

Benefits

Career development and training opportunities

Supportive team environment

Flexible working options

Pension scheme and other company benefits

Qualifications

• Previous experience in a 1st line support or helpdesk role.
• Strong communication and interpersonal skills.
• Basic understanding of Windows OS, Office 365, and networking fundamentals.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex problems to 2nd/3rd line support teams.

Skills

Technical support

Communication

Problem-solving

Education

IT-related qualifications (e.g., CompTIA A+, Microsoft certifications)

Tools

Active Directory

Office 365

Ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)

Job description

Overview

1st Line Support Engineer

Location: Liverpool

Job Type: Full-time, Permanent

Salary: £28,000 – £32,000 per annum (Depending on Experience)

About the Role

We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to 2nd/3rd line support teams
• Maintain accurate records of issues and resolutions
• Assist with user account management (Active Directory, Office 365)
• Support the setup and configuration of desktops, laptops, and mobile devices
• Deliver excellent customer service and ensure timely resolution of issues

Requirements

• Previous experience in a 1st line support or helpdesk role
• Strong communication and interpersonal skills
• Basic understanding of Windows OS, Office 365, and networking fundamentals
• Ability to work independently and manage multiple tasks
• A genuine interest in IT and eagerness to learn

Desirable Skills

• IT-related qualifications (e.g., CompTIA A+, Microsoft certifications)
• Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
• Familiarity with Active Directory and remote support tools

Benefits

• Career development and training opportunities
• Supportive team environment
• Flexible working options
• Pension scheme and other company benefits

Ready to take the next step in your IT career?

Apply now and join a team where your skills and enthusiasm will be valued and developed.