IT Support (6-month FTC)

Viridien; Llandudno; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in technology seeks an IT Support professional in Llandudno, Wales. The role involves troubleshooting user desktop issues, managing incident logs, and supporting various IT equipment and software. Ideal candidates will possess a strong interest in IT and basic networking skills. Opportunities for career advancement and professional development through certifications are available.

Qualifications

• Understanding of Microsoft Windows 10 & 11 and Microsoft Office Suites.
• Basic understanding of network connectivity.
• Ability to prioritize work and multi-task.

Responsibilities

• Provide entry level technical support in troubleshooting and resolving user desktop issues.
• Log incident calls with detailed comments and manage user expectations.
• Support Microsoft OS and applications, and set up end user desks.

Skills

Troubleshooting

Analytical skills

Customer Focus

Self-motivation

Communication

Education

CompTIA

City & Guilds IT Qualifications

Google IT Support Certificate

LinkedIn Learning Certificates

Job description

Looking fot IT support at Viridien UK in Wales.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Role Overview

Reporting to the Llandudno Service Desk Team Leader, the IT Support role will be responsible for providing entry level of technical support in configuring, troubleshooting, isolating, repairing and resolving user desktop issues.

This support will be inclusive of desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.

It will involve using and maintaining the team documentation and undertaking project work to proactively improve the user experience.

Key Responsibilities

Log all incident calls with detailed comments

Take ownership of incidents

Redirect incidents, where necessary, whilst maintaining ownership

Keep end users informed of incident progress and manage their expectations

Support Microsoft OS and Applications

Provide first-line hardware support for end points

Create user accounts

Suspend and resume user accounts for Leave of Absence

Shutdown user accounts

Set up end user desks with appropriate hardware

Build systems from USB

Deploy software from Microsoft Intune & Company Portal

Perform routine checks of deployed systems (e.g. meeting rooms)

Perform daily back up checks

Undertake project work

Asset tag new hardware

Ensure all documentation and procedures are kept up to date

Have basic understanding of network connectivity

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Key Requirements

Strong interest in IT.

Ability to work as part of a team.

Self-motivation and drive.

Flexible 'can-do' attitude to tasks, and ability to use own initiative.

Establish and maintain positive and professional relationships with users and team.

Ability to thrive in a fast paced, rapid changing environment.

Foster professional and team oriented relationships with colleagues.

Ensure confidentiality and reliability of corporate data.

Key Competencies

Technical - Technical Expertise

Strategic Orientation - Customer Focus

Essential

Qualifications and Experience

Troubleshooting and analytical skills

Understanding of Microsoft Windows 10 & 11 and Microsoft Office Suites

Basic understanding of networking connectivity

Good verbal and written communication skills

Ability to prioritize work and multi-task, including urgent support issues

Desirable

Working towards or have any of the below entry level IT qualifications:

CompTIA

City & Guilds IT Qualifications

Google IT Support Certificate

LinkedIn Learning Certificates

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