IT Support, 2nd Line Support, Laptop, Refresh,Desktop

People Source Consulting Ltd; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Support Technician for their Laptop Refresh Clinic. The role involves assisting in the delivery and refresh of end-user devices as part of a major technology rollout. Candidates should be proactive and detail-oriented, with SC clearance preferred. Immediate start available.

Qualifications

• SC Clearance ideally required.
• Experience in IT support and device management.

Responsibilities

• Transport devices between storage and Refresh Clinic.
• Perform hands-on laptop refresh activities.
• Update workflow management system accurately.

Skills

Proactivity

Attention to Detail

Job description

IT Support, 2nd Line Support, Laptop, Refresh, Desktop

Support Technician - Laptop Set-up Refresh Clinic
Location: Onsite | Contract-Based | Immediate Start

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect Legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking - handover and collect the correct number of units daily.
• Update all steps in the Contractor's workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return - package using original boxes, label per Designation Rules (