IT Support, 2nd Line Support, Laptop, Refresh,Desktop

Experis UK; Holyhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in technology recruitment is seeking a Support Technician for a dynamic IT deployment project in Holyhead. This entry-level role involves assisting with the refresh of end-user devices, ensuring precise tracking and reporting. Ideal candidates will have a proactive attitude and strong attention to detail, contributing to a major technology rollout.

Qualifications

• Previous experience in IT support or deployment.
• Ability to follow strict processes.
• Physically able to move equipment safely.

Responsibilities

• Transport devices between locations as instructed.
• Perform hands-on laptop refresh activities.
• Ensure accurate device tracking and reporting.

Skills

Attention to detail

Communication

Teamwork

Job description

IT Support, 2nd Line Support, Laptop, Refresh, Desktop

Join to apply for the IT Support, 2nd Line Support, Laptop, Refresh, Desktop role at Experis UK.

Support Technician - Laptop Set-up Refresh Clinic

Location: Holyhead | Contract | Immediate Start | SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We seek proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities

1. Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
2. Login to systems using contractor-provided devices under guidance and supervision.
3. Perform hands-on laptop refresh activities following the defined project processes.
4. Collect legacy devices from users and issue new devices based on the migration schedule.
5. Ensure accurate device tracking - handover and collect the correct number of units daily.
6. Update all steps in the Contractor's workflow management system with precision.
7. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
8. Carry out daily manual stock checks and communicate findings to site leadership.
9. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment').
10. Secure all devices and equipment in onsite storage at the end of each day.

Skills & Requirements

1. Previous experience in IT support, deployment, or refresh projects.
2. Strong attention to detail and ability to follow strict processes.
3. Good communication and reporting skills.
4. Ability to work independently and within a team.
5. Physically able to move equipment between locations safely.

People Source Consulting Ltd acts as an Employment Business for this vacancy. We specialize in technology recruitment across niche markets including IT, Digital TV, Digital Marketing, Project Management, SAP, Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance, and Oil & Gas.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: Staffing and Recruiting

Referrals increase your chances of interviewing at Experis UK by 2x.

Get notified about new IT Support Specialist jobs in Holyhead, Wales, United Kingdom.