IT Support, 2nd Line Support, Laptop, Refresh,Desktop

Experis - ManpowerGroup; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Support Technician for their Laptop Refresh Clinic. This role involves assisting in the efficient delivery of end-user devices during a major technology rollout. You'll be responsible for hands-on laptop refresh activities, ensuring accurate device tracking, and preparing devices for return. Ideal candidates will have a strong attention to detail, good communication skills, and the ability to work both independently and as part of a team. If you're ready to contribute to a dynamic IT deployment project, this is the opportunity for you!

Qualifications

• Experience in IT support or deployment projects is essential.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Transport devices and perform hands-on laptop refresh activities.
• Ensure accurate device tracking and report migration issues.

Skills

IT support experience

Attention to detail

Communication skills

Ability to work independently

Physical ability to move equipment

Tools

Contractor's workflow management system

Job description

Support Technician - Laptop Set-up Refresh Clinic
Location: Onsite | Contract-Based | Immediate Start

LISBURN

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.

• Login to systems using contractor-provided devices under guidance and supervision.

• Perform hands-on laptop refresh activities following the defined project processes.

• Collect legacy devices from users and issue new devices based on the migration schedule.

• Ensure accurate device tracking - handover and collect the correct number of units daily.

• Update all steps in the Contractor's workflow management system with precision.

• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.

• Carry out daily manual stock checks and communicate findings to site leadership.

• Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").

• Secure all devices and equipment in onsite storage at the end of each day.

Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.

• Strong attention to detail and ability to follow strict processes.

• Good communication and reporting skills.

• Ability to work independently and within a team.

• Physically able to move equipment between locations safely.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.