IT Support (1st line)

Carbon60; Prestwick; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading aviation business in Prestwick seeks a 1st Line IT Support Technician whose primary responsibility will be to provide first-line technical support. The role will involve troubleshooting IT issues, maintaining documentation, and assisting with onboarding. This position offers a competitive salary, opportunities for career development, and a collaborative team atmosphere in a dynamic industry.

Benefits

Competitive salary and benefits package

Opportunities for training and career development

Supportive and collaborative team environment

Unique and exciting industry

Qualifications

• Basic knowledge of Windows OS and Microsoft 365.
• Strong communication skills and problem-solving abilities.
• Previous helpdesk or IT support experience is desirable.

Responsibilities

• Provide first-line technical support via phone, email, and in person.
• Log and manage support tickets using the ITSM system.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Communication

Problem Solving

Customer-focused mindset

Tools

Windows OS

Microsoft 365

Networking fundamentals

Job description

Join Our Team as a 1st Line IT Support Technician - Prestwick | Aviation Industry

Are you passionate about technology and ready to launch your IT career in a dynamic and fast-paced environment? We're looking for a 1st Line IT Support Technician to join our growing team at a leading aviation business based in Prestwick.

We're at the heart of aviation innovation, supporting critical operations that keep aircraft flying safely and efficiently. Our team thrives on precision, collaboration, and a commitment to excellence.

️ The Role

As a 1st Line IT Support Technician, you'll be the first point of contact for all IT-related queries across the business. You'll provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

• Provide first-line technical support via phone, email, and in person
• Log and manage support tickets using our ITSM system
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure desktops, laptops, and mobile devices
• Escalate complex issues to 2nd/3rd line support when necessary
• Assist with onboarding and offboarding of staff
• Maintain accurate documentation of IT processes and assets

What We're Looking For

• Strong communication and problem-solving skills
• A customer-focused mindset with a can-do attitude
• Basic knowledge of Windows OS, Microsoft 365, and networking fundamentals
• Previous experience in a helpdesk or IT support role (desirable)
• A keen interest in aviation or working in a regulated industry is a plus

What We Offer

• Competitive salary and benefits package
• Opportunities for training and career development
• A supportive and collaborative team environment
• The chance to work in a unique and exciting industry

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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