IT Support - 1St Line

LJ Recruitment; Broxbourne; On-site; GBP 25,000 - 27,000; Full time

Job summary

A growing IT services provider is seeking a proactive 1st Line IT Support Technician to join their team in Broxbourne. This fully office-based role involves delivering technical support, logging tickets, and troubleshooting issues for clients. The ideal candidate should have experience in IT support, strong communication skills, and a customer-centric approach. Join a dynamic environment and advance your career in technology!

Qualifications

• Experience in a 1st line IT support or helpdesk role.
• Strong understanding of technical issues and troubleshooting.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver 1st line technical support to clients.
• Log and manage support tickets accurately.
• Troubleshoot hardware and software issues.
• Provide updates to end users.

Skills

Technical support

Communication skills

Problem-solving

Time management

Tools

Windows operating systems

Microsoft Office

Job description

1st Line IT Support Technician
Location: Broxbourne (Fully Office-Based)
Salary: £25,000 - £27,000 per annum
Hours: Monday to Friday

A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment.

Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required.

Key Responsibilities:

• Deliver 1st line technical support to a range of clients, both remotely and in person
• Accurately log and manage support tickets using the internal system
• Troubleshoot hardware, software, and network issues in a timely manner
• Ensure clear communication and updates to end users
• Escalate unresolved or complex issues in line with company procedures
• Contribute to documentation and process improvements

Requirements:

• Previous experience in a 1st line IT support or helpdesk role
• Strong understanding of Windows operating systems and Microsoft Office applications
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and work efficiently under pressure
• A professional and customer-centric approach to support

This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.