IT Support

Solaiemes; Liverpool; On-site; GBP 41,000; Full time

Job summary

A leading automotive company is seeking an IT Support analyst for their Halewood plant. The role involves 1st Level ServiceDesk support for IT hardware and software issues. Applicants should have a minimum HNC in IT or an equivalent qualification, with a strong knowledge of IT systems. Benefits include a competitive salary, employee assistance programs, and a focus on personal development.

Benefits

Free on-site gym

Employee assistance program

Competitive pension scheme

Annual attendance bonus

Ford's Privilege scheme

Generous holiday allowance

Qualifications

• Minimum HNC in an IT-related subject, HND or degree preferred.
• Good working knowledge of IT hardware and software systems.
• Must be adaptable and have efficient time management skills.

Responsibilities

• Manage and implement IT equipment assignments.
• Fault diagnosis and maintenance of plant PCs and peripherals.
• Maintain records of tasks and user problems on the HTP Ticketing system.

Skills

Good working knowledge of IT hardware and software systems

Excellent communication and presentation skills

Analytical thinking

Time management skills

Education

Minimum HNC in an IT-related subject

HND or degree in an IT-related subject

Tools

HTP Ticketing system

Job description

Reference number: 50218

Job title: IT Support

Salary: £40,245.53 pa + great benefits and pension

Location: Halewood

Duration: 1 Year fixed term contact

Start date: ASAP

GPW Recruitment are partnering with Ford Halewood Transmissions Ltd (FHTL) in Halewood, Ford is investing £355m into the Halewood site to produce electric power units, its the first site to manufacture EV components in Europe.

This is an opportunity to work on a 1 Year fixed term contact within the IT department at Fords Halewood plant as a 1st Level ServiceDesk support analyst on IT hardware and software related issues. You will need to actively prioritise your workload in a high ticket volume environment, changing focus and direction as required. You will need to personally resolve as many tickets as possible and then clearly and concisely communicate any 2nd level support requirements, either to others in your team or global resolver groups.

FHTL Employment Benefits

Free on-site gym facility inclusive of a sauna & steam room (outside of working hours).

Employee assistance programmes: weekly appointments available for all employees to utilise for free such as massages, circuit classes, nutrition advise, yoga, chiropody, reiki and head massages (outside of working hours).

An on-site physiotherapy and occupational health department is available to employees to support their health and well-being.

Competitive pension scheme (company pays 1.5 times the amount of the employee contributions paying up to 12%)

£750 annual attendance bonus (subject to company T&Cs).

Access Ford's Privilege scheme - allowing you to purchase Ford vehicles at a discount

An excellent work-life balance, including a generous holiday allowance of 25 days (inclusive of set shutdown dates)

Cycle to Work Scheme

Qualifications And Experience Required For The IT Support Role

Essential: Minimum HNC in an IT-related subject, an HND or a degree in an IT-related subject is preferred

Essential: A background or good working knowledge of IT hardware and software systems

Desirable: If educated to HNC level, working towards an HND or a degree in an IT-related subject

Knowledge of or personal interest in Manufacturing IT and Data Analysis

Excellent communication and presentation skills

Analytical thinking and have a structured work organisation

Personally motivated and be able to work unsupervised, individually or as part of a team

Adaptability and efficient time management skills

Key Responsibilities (including But Not Limited To)

Management and implementation of IT equipment assignments and re-locations

Fault diagnosis and hardware maintenance for all plant PCs, peripheral equipment, monitors, printers, and plotters

Proactive and reactive maintenance on PC security and anti-virus software levels

Maintain a record of tasks and user problem / resolution details on the HTP Ticketing system

Problem management of issues for hardware items under manufacturers' warranty, replacement equipment ordering and tracking

Maintenance of the plant computer, printer, phone and non-standard equipment inventories, periodic audits, and surveys

Mobile phone and Tablet usage and support

Installation of limited numbers of PCs and printers, re-staging of current PCs to new software levels and minor upgrades

Installations of authorized peripheral equipment and corporate software

Installations of some non-corporate software (if approved)

Basic file and print server support, access permissions, printer set-ups

Collaboration tool support for conference rooms

Loan equipment and laptop pool management

Asset Management e.g. management of the IT workroom and any IT spares

Informal user assistance

Develop or support manufacturing or production Continuous Improvement actions

Please note that this list is not exhaustive, and the major responsibilities listed do not necessarily include a full description of all essential and non-essential position responsibilities.

Working hours

Hours: Candidates must be prepared to work a shift pattern aligned with business requirements inclusive of Days, 2-Shift & 3-Shift.

Halewood has gone through a major transformation of Product, People, Equipment and Processes. a collaborative approach is essential to ensure continued ICE products and new Power Unit are integrated successfully.

On Offer in the IT Support role

Salary of £40,245.53

About Ford

Ford Motor Company is a global automotive industry leader that manufactures or distributes vehicles across six continents. With over 200,000 employees and 65 plants worldwide, the UK employ over 13,000 individuals.

The Ford+ plan is transforming the business to align the global organisation into an integrated team to accelerate. This is by focusing on the creation of vehicles revising the customers true demands, reduction of costs, to introduce exciting new technology, enhance quality and improve efficiency.

About Ford Halewood Transmission Limited

Ford Halewood Transmission Limited (FHTL) develops and manufactures transmissions with an employee workforce of circa 600 people. The Plant has a proud 60-year history as a local employer and are dedicated to manufacturing high quality products. Ford are currently investing at the facility to transform it to build electric power units for future Ford all-electric passenger and commercial vehicles.

Future Prospects

The business invests significantly in its employee development.

FHTL supports the onward development and growth of all personnel and has a track record of promoting from within based on performance and achievement.

Proposed Start Date

ASAP Based on personal availability.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability. This vacancy is advertised in line with the FORD equal opportunities policy.

Please ensure that you apply for this position via one recruitment agency only.

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