IT Support

Adecco; Lincoln; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company is seeking proactive problem solvers to join their IT support team in Lincoln. This role involves offering customer support via phone and email, troubleshooting issues, and managing ticketing systems. Candidates should possess strong communication skills, technical support experience, and a passion for IT, ensuring a collaborative environment for professional growth.

Benefits

Opportunities for professional growth

Collaborative work environment

Qualifications

• Experience in customer-facing support, particularly in application or technical support.
• Proficient in report generation.

Responsibilities

• Offer support to customers through phone and email.
• Investigate and troubleshoot issues reported by users.
• Log all support interactions in the ticketing system.

Skills

Communication

Problem-solving

Attention to detail

Collaboration

Job description

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We are on the lookout for proactive and confident problem solvers to join our clients IT support team in Lincoln. If you excel in a dynamic setting and have a knack for resolving customer issues, this role is for you!

Key Responsibilities:

• Offer support to customers through phone and email.
• Investigate and troubleshoot issues reported by users, ensuring swift and effective solutions.
• Correct data issues and produce reports as necessary.
• Log all support interactions in the ticketing system, ensuring accuracy.
• Prioritise and manage the tickets, ensuring compliance with SLAs.
• Escalate complex issues as needed.

Requirements:

• Strong communication skills and a problem-solving mindset.
• Experience in customer-facing support, particularly in application or technical support.
• Proficiency in report generation.
• Keen attention to detail.
• Ability to collaborate effectively within a team while managing individual responsibilities.

If you are a motivated individual with a passion for IT and customer service, then we want to hear from you! Our client offers a supportive and collaborative work environment, providing opportunities for professional growth and development.

Please note that a full driver's licence is required for this role, as occasional travel may be necessary.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.