IT Support

Hewett Recruitment; Kidderminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a proactive IT Support specialist to join a dynamic team. In this hands-on role, you will serve as the first point of contact for all IT-related issues, providing essential support for both office-based and remote users. You will ensure that IT systems, devices, and infrastructure remain secure and operational. This role offers the chance to work in a highly technical environment, supporting high-tech engineering and motorsport clients while enhancing your IT knowledge in a fast-paced sector. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Competitive salary

Benefits package

Positive working environment

Support for IT knowledge growth

Qualifications

• Graduate or experience in a 1st line IT support role required.
• Strong troubleshooting skills across Windows 10/11 and Office 365.

Responsibilities

• Deliver 1st and 2nd line support across various systems and devices.
• Manage user hardware and resolve technical issues.

Skills

Troubleshooting

Windows 10/11

Office 365

iOS

Active Directory

Networking basics

Education

Graduate in IT

Experience in 1st line IT support

Tools

Windows

Office 365

SharePoint

Job description

IT Support
Location: Kidderminster

Intro
Are you a proactive and service-focused IT professional with a passion for technology? We're looking for an IT Support specialist to join a high-performing team.

About the Role
In this hands-on role, you'll be the first point of contact for all IT-related issues, providing day-to-day support for office-based and remote users. Working within a highly technical environment, you'll ensure IT systems, devices, and infrastructure remain secure, efficient, and fully operational. Y

Key Responsibilities

• Deliver 1st and 2nd line support across a variety of systems and devices

• Manage user hardware (laptops, desktops, mobile devices) and resolve technical issues

• Support Windows, Office 365, iOS, conferencing tools, and networking basics

• Maintain accurate records of assets, incidents, and IT procedures

• Assist with onboarding and user inductions

Experience & Qualifications

• Graduate or experience in a 1st line IT support role

• Strong troubleshooting skills across Windows 10/11, Office 365, and iOS

• Familiarity with Active Directory, SharePoint, and basic networking

What's in it for You?

• Competitive salary and benefits package

• Positive and professional working environment

• Opportunity to support high-tech engineering and motorsport clients

• Full support to grow your IT knowledge in a unique, fast-paced sector