IT Support

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic recruitment agency in Daliburgh is seeking a candidate for an entry-to-mid level IT support position. This hands-on role involves providing front-line technical support for hardware and software issues while working collaboratively within an IT team. Applicants should have a general understanding of IT systems, strong communication skills, and a commitment to excellent service. Relevant qualifications and a proactive attitude are desirable. The work environment encourages professional growth.

Qualifications

• General understanding of IT systems.
• Proactive attitude and commitment to excellent service.
• Some experience in a similar role would be beneficial.

Responsibilities

• Providing front-line support for hardware, software, and network-related queries.
• Managing support tickets, ensuring accurate prioritisation and escalation when needed.
• Delivering on-the-job coaching and technical guidance to colleagues as appropriate.

Skills

Troubleshooting skills

Customer service mindset

Communication skills

Education

CompTIA A+ or Microsoft Certified Technician

GCSEs in English and Maths (grades A-C or equivalent)

Tools

Microsoft environments

Citrix

VMware

Job description

A solid entry-to-mid level role offering the opportunity to support IT operations within a multi-jurisdictional business. Working as part of a collaborative IT team, the successful candidate will provide first-line technical support across a range of hardware, software, and network issues. This is a hands-on role suited to someone with strong troubleshooting skills and a customer-first mindset.

Location

Duties for this role include, but are not limited to:

• Providing front-line support for hardware, software, and network-related queries.
• Managing support tickets, ensuring accurate prioritisation and escalation when needed.
• Assisting with user access, security, and general network administration.
• Keeping documentation and records up to date within the IT ticketing system.
• Supporting internal customers with clear communication and practical solutions.
• Delivering on-the-job coaching and technical guidance to colleagues as appropriate.
• Identifying opportunities to improve IT processes, systems, or user experience.
• Staying informed on IT best practices and security protocols relevant to supported systems.
• Working collaboratively to contribute to broader IT and business goals.

Skills / Qualifications

The ideal candidate will have a general understanding of IT systems including Microsoft environments, Citrix, and VMware. A recognised IT qualification such as CompTIA A+ or Microsoft Certified Technician is desirable, along with a minimum of GCSEs in English and Maths (grades A-C or equivalent). Strong communication skills, a proactive attitude, and a commitment to excellent service are essential. Some experience in a similar role would be beneficial, though not required.

For a full job description or further information on this role please call 711188, or email [e-mail].

If you wish to apply for this role, please submit your CV via the Apply Now button below.

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