IT Supplier Support Officer

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading organisation as an IT Supplier Support Officer in Bournemouth, where you'll manage IT contracts and supplier relationships while ensuring effective service delivery. With a focus on innovation and quality, this role requires strong communication and analytical skills, along with a degree or equivalent experience in IT.

Qualifications

• Degree or equivalent experience in a relevant field.
• Solid understanding of IT service delivery in medium to large organisations.
• Experience with ITIL service management and supplier engagement.

Responsibilities

• Manage IT contracts and supplier relationships.
• Monitor service-level agreements and support software licensing.
• Act as a liaison between internal stakeholders and external suppliers.

Skills

Communication

Analytical skills

Interpersonal skills

Collaborative mindset

Detail-oriented

Customer-focused

Education

Degree or equivalent experience in a relevant field

Job description

Social network you want to login/join with:

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Client:

Hays

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Your new company
You'll be joining a large, forward-thinking organisation with a strong focus on delivering high-quality IT services across multiple campuses and departments. The IT Services team supports thousands of users and manages a wide range of systems, applications, and infrastructure. The organisation values innovation, service excellence, and continuous improvement in its digital operations.

Your new role
As an IT Supplier Support Officer, you will play a key role in managing IT contracts and supplier relationships. Reporting to the IT Supplier and Licencing Team Manager, you'll be responsible for monitoring service-level agreements, supporting software licencing and asset management, and ensuring that procurement processes are efficient and compliant. You'll act as a liaison between internal stakeholders and external suppliers, helping to ensure that services are delivered effectively and represent good value for money.

What you'll need to succeed
To be successful in this role, you should have:

• A degree or equivalent experience in a relevant field
• Solid understanding of IT service delivery in medium to large organisations
• Experience with ITIL service management, SLAs, and supplier engagement
• Familiarity with software licencing and contract management
• Strong communication, analytical, and interpersonal skills
• A collaborative, detail-oriented, and customer-focused mindset

Additional experience with PRINCE2, public sector procurement, or working in complex organisational environments would be advantageous.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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