IT Supplier Relationship Manager-Data Digital & Technology

Serco; West Midlands Combined Authority; On-site; GBP 50,000 - 70,000; Full time

Job summary

Serco is seeking an IT Supplier Relationship Manager to own key vendor relationships in a role pivotal for optimizing supplier value and ensuring performance aligns with business needs. This position involves close collaboration with internal teams and external suppliers, focusing on enhancing service delivery and managing high-value agreements. Join Serco’s mission and make a tangible impact in a dynamic environment where your contributions are valued and recognized.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Flexible working options

Employee Assistance Programme

Health Cash Plans

Qualifications

• Proven expertise in IT Supplier and Category Management.
• Deep understanding of IT operations and the ITIL framework.
• Strong analytical skills with ability to generate insights from data.

Responsibilities

• Manage strategic IT supplier relationships and ensure alignment with business objectives.
• Monitor and enhance commercial agreements with Procurement and Legal.
• Conduct performance reviews and drive continuous improvement through supplier engagement.

Skills

IT Supplier Management

Contract Negotiation

ITIL Framework Knowledge

Analytical Skills

Stakeholder Management

Supplier Performance Improvement

Job description

Serco West Midlands, England, United Kingdom

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Serco West Midlands, England, United Kingdom

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Full time

Competitive Salary + Aligned company benefits

About Us

At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

IT Supplier Relationship Manager

Solihull, Birmingham With Travel

Full time

Competitive Salary + Aligned company benefits

About Us

At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

About The Role

As a Supplier Relationship Manager, you'll take ownership of key IT vendor relationships, ensuring they meet both business needs and contractual commitments. Working closely with Heads of Product, Standard Service, and Operational teams, you’ll help drive performance, identify commercial opportunities, and enhance service delivery. This role is pivotal in optimising supplier value, improving operational efficiency, and strengthening Serco’s competitive and commercial position.

Key Accountabilities

• Own and manage strategic IT supplier relationships, ensuring delivery against contractual obligations and alignment with business objectives.
• Work with Procurement and Legal to monitor, analyse, and enhance commercial agreements, driving value and mitigating risk.
• Lead supplier selection, onboarding, and transition activities, ensuring smooth integration into the IT supply chain.
• Collaborate with internal IT teams to fully leverage contracts and optimise supplier performance across services and products.
• Drive continuous improvement and innovation through supplier engagement, including chairing forums and supporting business case development.
• Manage high-value, multi-regional supplier agreements and renewals, ensuring commercial effectiveness and scalability.
• Proactively address performance issues and conflicts, acting as a mediator to maintain productive and effective supplier relationships.
  
  

Skills & Experience

• Proven expertise in IT Supplier and Category Management, with strong procurement and contract negotiation skills across complex, high-value agreements.
• Deep understanding of IT operations within an ITIL framework and the wider IT technical landscape.
• Demonstrated ability to design, implement, and lead supplier management frameworks, including onboarding, performance reviews, and continuous improvement initiatives.
• Skilled in conducting due diligence, risk assessments, RFx processes, and contract lifecycle management to drive commercial value and mitigate risk.
• Strong analytical mindset with the ability to generate insights from supplier performance and financial data to inform decision-making.
• Confident stakeholder manager and effective communicator, capable of influencing at all levels, mediating conflicts, and leading cross-functional initiatives.
• Committed team player with a high moral compass, known for professionalism, coaching others, and championing Serco’s values in all interactions.
  
  

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.
  
  

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About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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