IT Supplier Relationship Manager

OneSavings Bank PLC; Chatham; Hybrid; GBP 48,000 - 57,000; Full time

Job description

About the team

Working within the Technology Business Management team, IT Commercial and Supplier Relationship Management support IT colleagues with their procurement and subsequent supplier management activities. The team works closely with IT Risk, Reporting, Group Vendor Management, and Finance to provide contractual, governance, and commercial cover for the Bank. In addition, the team works with a dynamic group of stakeholders to ensure IT aligns with OSB’s Corporate objectives.

About Us

In this role, you will support and enhance relationships and governance with 3rd party suppliers across all IT goods and services.

You will be active as a supplier relationship manager working within a small team, using strong commercial acumen and robust stakeholder engagement skills. You will work with other stakeholders across the group to create and run proportionate engagement activity that complies with the regulators and subsequently OSB Policies, ensuring relevant metrics and controls are in place to demonstrate the effectiveness of the goods and services we receive.

Your responsibilities will include:

• Bringing best practice to manage suppliers within IT to deliver high-quality engagement with suppliers, being responsive to internal demands and open to the challenges articulated by the supplier.
• Ensuring appropriate measurement and reporting on supplier performance for BAU and change against contractual obligations in terms of SLAs and delivery milestones.
• Holding the suppliers to account and ensuring they prepare and provide regular status and governance reports against key metrics. In some instances, these metrics will need to be developed.
• Chairing a range of supplier meetings for senior stakeholders, ensuring an appropriate agenda, papers from both parties, and appropriate minutes.
• Demonstrating management of supplier performance in line with statutory responsibility.
• Working collaboratively with the IT subject matter experts to ensure the right level of involvement from them in the supplier interactions. Helping colleagues understand supplier obligations and what their expectations should be while allowing suppliers an opportunity to present potential changes that may be of advantage to the company. Where possible, ensuring value add from supplier.

What you will be doing

We offer a base salary dependent on experience of between £48,000 - £56,500 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

In return for your commitment

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues, and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Robust experience as a Supplier Relationship Manager is essential, preferably within an FS environment.
• Robust experience managing IT suppliers at an operational and strategic level, partnering with Procurement.
• Robust experience of supplier negotiation including fees and charges as well as SLAs and KPIs.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive of any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.