IT Sr. Specialist -Technology Support

Aon Hewitt; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Colleague Technology Services Engineer in London, where you'll play a vital role in providing exceptional IT support to Aon colleagues. This full-time position offers the chance to engage with diverse teams across the UK and EMEA, ensuring that technology needs are met with excellence. You'll be responsible for troubleshooting hardware and software issues, delivering top-notch customer service, and fostering relationships within the organization. Aon values inclusivity and offers a supportive environment that encourages work-life balance and continuous learning. Take this opportunity to thrive in a collaborative setting and make a real impact in the lives of your colleagues.

Benefits

Global Wellbeing Days

Flexible working styles

Comprehensive benefits package

Continuous learning opportunities

Qualifications

• Proficient in providing Level I & II Technology Support.
• Strong communication skills for both technical and non-technical interactions.

Responsibilities

• Provide world-class IT support to Aon colleagues in London.
• Assist with hardware and software problems for desktops and mobile devices.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Job description

Colleague Technology Services Engineer

The Colleague Technology Support team is critical to the success of all Aon entities within London, the UK, and the wider EMEA region.

This is a chance to support our Aon Colleagues based in our London office in the City of London.

The role will be based in our office full time.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

A normal day will be responsible for providing both Level I & II Technology Support to the Aon colleagues. You will provide professional assistance to internal and external customers having hardware and software related problems with their desktops, laptops, mobile devices, or peripherals. You will strive to achieve the highest level of customer service while supporting and developing corporate computing needs. Additionally, you will provide administrative IT support, where necessary, and communicate appropriately to internal and external parties during BAU or Work Request based activities.

How this opportunity is different

An opportunity to work within a great team supporting our colleagues primarily within London but also remotely across the UK and sometimes EMEA and the globe. You will support colleagues from abroad and, from time to time, support them face to face or remotely both in the London and UK wide offices.

Skills and experience that will lead to success

Technically proficient, you will provide world-class customer-focused IT support and develop and maintain relationships within the business at all levels. Excellent communication, both technical and non-technical, is key.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, and we recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

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