IT Specialist - Hosting

BT Group; Barnstaple; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in the United Kingdom is seeking an IT Specialist - Hosting to resolve complex customer issues and manage technical problems. The ideal candidate should possess strong communication skills, experience with Active Directory, and a customer-focused approach. This role offers a flexible working model and an attractive salary with benefits including a bonus and pension scheme.

Benefits

10% annual bonus

Pension scheme with matching contributions

25 days annual leave plus bank holidays

Flexible working options

Healthcare and virtual GP access

Qualifications

• Strong communication skills, able to translate technical to non-technical.
• Excellent customer focus with proactive service.
• Ability to identify complex solutions and think logically.

Responsibilities

• Resolving complex customer 3rd line in-life issues.
• Managing workload and delivering to meet KPIs.
• Delivering infrastructure elements of projects within SLAs.

Skills

Strong communication skills

Excellent customer focus

Logical thinking

Risk-taking ability

Integrity

Experience with Active Directory

Experience with VMware

Tools

Office365

Group Policy

Data Centre experience

SAN Administration

Job description

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IT Specialist - Hosting

Posting Date: 29 Jul 2025

Function: Business Services & Operations

Unit: Business

Location: Exeter (R620), Exeter, United Kingdom

Posting Date: 29/07/2025

Function: Managed Services

Location: Exeter

Please note - Candidates applying for this role will be required to hold NPPV3 and therefore be eligible for it

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments, and public service organizations to small businesses and start-ups. We cover both communications and IT services markets, focusing on four main product markets: Fixed Voice, Mobility, Fibre and Connectivity, and Networked IT services over the UK’s largest network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organizations in Ireland.

Our Wholesale business supports communication providers (CPs) and other organizations in delivering fixed or mobile phone services.

Please note - This role will also require you to be on-call

What you’ll be doing

1. Resolving complex customer 3rd line in-life issues
2. Problem-solving and applying technical knowledge to resolve unknown issues
3. Managing workload and delivering to meet KPIs
4. Willing to work out of hours, including overtime or on-call
5. Delivering infrastructure elements of projects within SLAs

Troubleshooting, Data Center Infrastructure, Decision Making, Growth Mindset

What we would like to see on your CV

1. Strong communication skills, able to translate technical to non-technical at all levels
2. Excellent customer focus with proactive, best-in-class service
3. Ability to identify complex solutions and think logically
4. Willingness to take calculated risks and act decisively
5. Integrity and responsibility for actions
6. Experience with Active Directory, Group Policy, Office365, Data Centre, VMware, SAN Administration

At BT, we entertain, educate, and empower millions daily. We’re committed to connecting people—friends, family, businesses, and communities. We offer an attractive salary, competitive benefits, a culture of collaboration, inclusivity, and opportunities for growth.

Benefits include:

• 10% annual bonus
• BT Pension scheme with minimum 5% employee contribution and 10% BT contribution
• 4x Salary Life Assurance
• Flexible benefits like Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave plus bank holidays, increasing with service
• Family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory
• Health support, virtual GP, carers’ leave, training, shares schemes, discounts

Flexible Working

This role offers a 3-2 working model, requiring presence at the location 3 days a week with 2 flexible days.

BT has a heritage of over 175 years, serving 1.2 million business customers globally. We lead in secure connectivity and collaboration platforms, supporting businesses of all sizes. We value diversity, inclusion, and making a positive impact, championing digital inclusion and skills development.

We celebrate differences and foster innovation, providing opportunities for everyone to excel. We welcome applications from flexible working arrangements and offer reasonable adjustments during the hiring process. If you’re excited about this role but don’t meet every qualification, apply anyway—you may be the right fit for this or other roles in our team.