IT Specialist

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated IT Support Specialist to be the first line of defense for technical issues. This role involves maintaining systems, troubleshooting hardware and software, and ensuring data security. The ideal candidate will have a strong foundation in IT, excellent communication skills, and a passion for cloud technologies. Join a dynamic team where you can grow your skills and make a significant impact on operational efficiency. If you thrive in a fast-paced environment and are committed to customer service, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent trade school certificate required.
• Experience with Microsoft Office is essential.
• Strong desire to gain knowledge in Cloud technologies.

Responsibilities

• Act as the initial point of contact for all computer and system related concerns.
• Maintain PCs, networks, and peripherals with routine maintenance.
• Monitor system performance and recommend process improvements.

Skills

Microsoft Office (Word, Excel, Outlook)

Cloud technologies (NetSuite, Salesforce, Office 365)

Time management

Communication skills

Customer service

Education

Bachelor's degree or equivalent trade school certificate

Tools

PCs

Networks

Cloud systems

Job description

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Responsibilities:

1. Act as the initial point of contact for all computer and system related concerns from employees.
2. Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
3. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
4. Help create technical documentation and manuals.
5. Advise on software or hardware upgrades.
6. Liaise with third-party support and PC equipment vendors.
7. Troubleshoot and resolve any cloud-related hardware, software, user access, or other problems.
8. Ensure data storage is safe and secure.
9. Monitor system performance and usage to maintain security and reliability.
10. Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance.
11. Perform other duties as directed by the IT Manager.

What Can You Offer?

• Bachelor's degree and/or equivalent trade school certificate.
• Experience in Microsoft Office (Word, Excel, and Outlook) is required.
• Interest and experience with installation, configuration, and maintenance of IT devices (e.g., PCs, laptops, networks, cabling, Ethernet, applications, programs, etc.).
• Strong desire to gain hands-on experience and knowledge in Cloud technologies (e.g., NetSuite, Salesforce, Office 365), systems integration, data migration, and business process improvement.
• Time management, prioritization, and ability to work within tight deadlines.
• Excellent communication skills and a learning mindset.
• A professional who can prioritize multiple and changing responsibilities while being organized and detail-oriented, with a proven commitment to customer service.
• Must pass pre-employment screening required for this position.