IT Specialist

Hitachi Vantara Corporation; Stone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology company has an exciting opportunity for an IT Specialist in Stone, England. You will be responsible for delivering Desk Side Support to IT users, diagnosing issues, ensuring equipment readiness, and managing inventory of devices. The ideal candidate will have experience in IT environments, excellent communication skills, and the ability to travel across the UK and Ireland. This position offers a chance to engage directly with users and enhance IT service delivery.

Qualifications

• Proven experience within an IT environment as an Operations Support Specialist.
• Good understanding of Data Analysis & Review.
• Able to travel across the UK and Ireland when required.

Responsibilities

• Diagnoses and resolves IT-related issues effectively.
• Provides ad-hoc training to users.
• Manages the physical stock of devices and accessories.

Skills

Problem solving

Communication

Logistical Support

IT Environment Experience

Job description

Overview

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You'll make an impact

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a ready-to-use condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosts and assists third-party technicians.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background

• Proven experience within an IT environment and as an Operations Support Specialist.
• Product, System, and Service Support experience.
• Good understanding of Data Analysis & Review.
• Logistical Support.
• Clear communication skills.
• Able to travel across the UK and Ireland when required.

Accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by submitting a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.