IT Specialist

Ateneu; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading co-working space provider in London seeks a technology support specialist to ensure reliable network infrastructure and user-friendly technology systems. Responsibilities include managing network performance, providing helpdesk support, and coordinating with vendors. The ideal candidate has strong troubleshooting skills and experience with cloud systems. Salary up to £35,000 based on experience.

Qualifications

• Experience in managing network infrastructure and user support.
• Strong knowledge of cybersecurity protocols.
• Proficient in cloud systems like Microsoft 365 and Google Workspace.

Responsibilities

• Set up and maintain internet connections and network infrastructure.
• Provide helpdesk support for tenants and staff.
• Manage cybersecurity protocols and access control systems.

Skills

Network maintenance

Troubleshooting

User support

Cybersecurity management

Cloud-based systems management

Job description

Overview

In this role, you'll support both internal staff and external clients (tenants) across multiple sites. Your key responsibility will be to ensure that all technology systems—from network infrastructure to day-to-day user support—are reliable, secure, and user-friendly. This is a hands-on, dynamic environment that involves solving technical challenges that impact the day-to-day experience of workspace users.

Responsibilities

• Set up and maintain high-speed internet connections, Wi‑Fi, and network infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Configure and manage routers, switches, firewalls, and access points.
• Ensure reliable and secure network access for members and staff.
• Set up and maintain workstations, printers, A/V equipment, and shared office technology.
• Provide helpdesk support for tenants and staff (e.g., password resets, hardware/software issues).
• Install, update, and troubleshoot operating systems and office software.
• Salary: Up To £35,000 depending on experience.

Security & Access Control

• Manage cybersecurity protocols (e.g., antivirus, firewalls, endpoint protection).
• Maintain and support access control systems (e.g., keycards, biometric scanners).
• Ensure secure guest Wi‑Fi and tenant data privacy.

Systems Administration

• Manage cloud-based systems such as Microsoft 365, Google Workspace, Slack, Zoom, etc.
• Maintain internal communication platforms, booking systems, and CRM tools.
• Handle backups and disaster recovery planning.

User Support & Training

• Assist members with setting up devices or connecting to networks.
• Provide basic tech onboarding for new members and staff.
• Write and maintain documentation or FAQs for common tech issues.

Vendor & Service Provider Coordination

• Liaise with internet service providers and tech vendors for maintenance or upgrades.
• Manage relationships with A/V, printing, and IT equipment providers.

Tech Maintenance & Monitoring

• Regularly check and update firmware, software, and hardware.
• Monitor systems for issues using diagnostic tools or monitoring platforms.

IT Planning & Upgrades

• Recommend and implement new technologies to improve tenant experience.
• Plan for scalability as the co-working space expands (e.g., more users, more devices).
• Support hybrid or remote work technologies (e.g., video conferencing rooms).

If you have the relevant skills and experience for this role, please apply directly. We aim to respond to all suitable candidates within 2 weeks.

Code: LNKD1_UKTJ