IT Specialist

H-E Parts; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading energy firm is seeking an IT Specialist for desk-side support in Birmingham. The role requires resolving IT-related issues, managing device logistics, and offering training to users. Applicants should have proven IT experience and clear communication skills. A valid driver's license and willingness to travel across the UK and Ireland are essential.

Qualifications

• Proven experience within an IT environment and as an Operations Support Specialist.
• Product, System, and Service Support experience.
• Able to travel across the UK and Ireland when required.

Responsibilities

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a 'ready-to-use' condition.
• Provides ad-hoc training to users on common IT issues.

Skills

IT-related issue resolution

Desk-side support

Data Analysis & Review

Clear communication skills

Job description

Overview

Location: Birmingham, England, United Kingdom

Job ID: R0105128

Date Posted: 2025-09-15

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: No

Job Description: Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

Responsibilities

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosts and assists third-party technicians.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background / Qualifications

• Proven experience within an IT environment and as an Operations Support Specialist
• Product, System, and Service Support experience
• Good understanding of Data Analysis & Review
• Logistical Support
• Clear communication skills
• Able to travel across the UK and Ireland when required

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.