IT Solutions Engineer

TN United Kingdom; Coventry; Remote; GBP 42,000 - 50,000; Full time

Job summary

A leading company in AI-powered digital pathology software is seeking a Technical Solutions Engineer. The role involves configuring and installing software for customers, troubleshooting issues, and developing strong customer relationships. Ideal candidates are proactive with IT engineering experience, scripting knowledge, and excellent communication skills.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer or similar role.
• Comfortable presenting solutions to diverse audiences.

Responsibilities

• Handle software-related requests and troubleshoot issues.
• Manage software and database migrations.
• Develop customer relationships through professional interactions.

Skills

Scripting knowledge

Networking knowledge

Strong communication

Problem-solving

Diagnostic skills

Tools

Microsoft tools

Job description

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Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are acknowledged global leaders in supplying this specialist software to the life sciences sector, enabling analysis and interpretation of slide images.

The ROLE

Due to an internal promotion, they now require a Technical Solutions Engineer to join their team. Working from home, the engineer will be responsible for configuring and installing software for their customers.

The responsibilities include:

• Handling software-related requests
• Analyzing software issues and proposing solutions
• Troubleshooting software problems
• Identifying root causes of software issues
• Conducting software testing and installation
• Troubleshooting IT-related issues
• Managing software and database migrations
• Advising customers on hardware and software configurations and implementations
• Developing customer relationships through professional interactions

The PERSON

The ideal candidate will be an intelligent, dynamic individual eager to develop their career within this progressive organization. Requirements include:

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, or similar
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• Comfortable presenting solutions to diverse audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary & Package

Starting salary: £42,000

Package includes: bonus, pension, income protection, etc.

Location

Remote working within the UK, with suitable locations including:

• Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

Mana Resourcing is a specialized recruitment company supporting the Engineering, Sales, IT, and Commercial sectors.