IT Site Technician

Closing Date

26/04/2025

Location: Durrington, Worthing

Travel: Multiple sites across the region

Contract Type: Permanent

Salary: to 42K per annum (DOE) + bonus and call out allowance.

Hours: 37 hours

We are recruiting an I.T. Site Technician to join our experienced team of Site Technicians who work across a broad range of technologies, including mobile, in all areas of the business to support incidents, problems and requests answering IT requests via the ServiceNow ticketing platform, Teams, phone and email.

You will provide 2nd/3rd level general user support for laptop, desktop, printer, and mobile devices. Support will be delivered both remotely and face to face through site visits across Southern Water’s region. For this, you will need a full driving license and your own vehicle.

This role requires strong technical expertise in a range of client OS platforms and technologies. You will be able to configure core apps/applications in order to support mobile technology and security activities.

Responsibilities Are To Include

• Triage and where possible resolve tickets that have been raised in ServiceNow.
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provide advice, collaborative effort and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to wider team for consideration and implementation through continuous improvement process.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Carry out roadshows and workshops to increase IT visibility and train staff on new technologies.
• Maintain CMDB database in a timely and accurate manner to closely manage company assets.
• Work with Site Operational Support Manager and Technical Team Leader to plan and deliver project-based activities.
• Mentor, train and develop junior staff members within the team. Knowledge share and where possible shift left responsibilities to Service Desk.

Skills And Knowledge Required

• Demonstrable experience within an Enterprise IT Environment in a Desktop Support / 2nd line role.
• Understanding of application technologies, and service management/monitoring approaches following ITIL principles.
• Employs a structured approach to questioning and adopts a logical troubleshooting methodology.
• Affinity for learning new technologies.
• General knowledge of IT hardware and peripherals.
• Strong communication (oral, written) skills and a high level of customer focus.
• Windows 10/11, SCCM, Mobile Device Management e.g. InTune, MS Office Suite (M365).
• Collaborating spirit with a proactive attitude.
• Strong problem-solving abilities demonstrating a creative approach whilst adhering to company policy and procedures.
• Health and Safety awareness.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.