IT Site Support Manager

Arabelle Services UK Ltd; Rugby; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global IT services provider is looking for a UK IT Services and Operations leader to innovate technology delivery to customers at nuclear managed sites. The successful candidate will manage customer relationships, oversee IT strategy, and handle complex IT projects, ensuring alignment with business needs. The role requires strong project management skills and a Bachelor's degree in IT or related fields. Opportunities for further development and collaboration in a diverse team await.

Benefits

Employee development and learning opportunities

Supportive culture emphasizing diversity

Qualifications

• Proven ability to manage multiple IT projects effectively.
• Willingness to learn new technologies.
• Ability to obtain SC clearance.

Responsibilities

• Manage customer relationships and champion IT strategy.
• Ensure regional IT requests are prioritized.
• Lead site-specific IT projects with business supply chain teams.

Skills

Delivering complex IT solutions

Project management

Knowledge of VMware

Understanding of M365 E5

Education

Bachelor's Degree in IT, Computer Science, or related field

Tools

Dell Server and Storage

Checkpoint Firewalls

VPN

Job description

At Arabelle Solutions, we’re proud to design services and solutions that generate power not just for today and tomorrow but for generations to come.

You’ll work alongside passionate bright minds. We offer a broad range of opportunities for those eager to build tomorrow’s world.

We believe a supportive culture is key to reaching common goals. Diversity and an inclusive mindset make us and our business stronger.

The UK IT Services and Operations leader will innovate how we deliver technology and services to customers at Arabelle Solutions' Nuclear managed sites globally. This role will plan and execute prioritized initiatives for Digital Technology infrastructure, technical services, and customer support. Your success will be measured by the outcomes delivered at each site and how well customer needs are met.

Your Role:

• Manage customer relationships, set expectations, champion IT strategy, and promote IT’s value to the business.
• Ensure regional IT requests are prioritized, commitments are made, and deliveries are met.
• Mobilize site infrastructure for new sites and decommission for exits as per strategy.
• Take ownership of connectivity, including LAN and WAN, for managed sites.
• Act as the single point of contact for IT customers, including handling escalations.
• Lead digitization initiatives, collaborating with UK stakeholders and global IT leaders.
• Partner with UK stakeholders to strategize and prioritize digitalization activities.
• Guide customers with product training, knowledge sharing, and infrastructure tools.
• Lead site-specific IT projects with business supply chain and regional teams.
• Resolve or escalate day-to-day IT issues promptly.
• Motivate support team members to find the best solutions for customers.
• Support infrastructure projects from discovery to implementation.
• Drive initiatives to improve user experience and simplify IT processes.
• Plan resources and capacity for onsite support and infrastructure needs.

Basic Qualifications:

• Proven experience in delivering complex IT solutions.
• Ability to obtain SC clearance.
• Manage multiple projects with effective prioritization.
• Willingness to learn new technologies.
• Knowledge of VMware, Dell Server and Storage, Checkpoint Firewalls, VPN, and security appliances.
• Support environments using M365 E5.

Desired Qualifications:

• Bachelor's Degree in IT, Computer Science, or related field.
• Strong project management and organizational skills.
• Technical understanding of supporting Naval infrastructure.
• Willingness to learn complex Naval technologies.
• Work independently and make decisions based on best practices.
• Manage Naval UK infrastructure and collaborate with stakeholders to improve it.
• Achieve CE+ status for Naval areas and coordinate with MOD/Bae.

Join us to work with global teams supporting our worldwide customers! Arabelle Solutions has team members from over 49 nationalities across 16 countries.

We believe diversity makes our teams and business stronger.

About Us

Arabelle Solutions is a leading provider of nuclear turbine technology and services. A third of the world's nuclear power plants rely on our solutions.

Our innovative solutions and skilled teams energize the world with reliable, low-carbon electricity—crucial for a sustainable future.

With a heritage dating back to the industry's early days, our expertise includes continuous design innovation, manufacturing turbine technology, and providing services to extend nuclear plant lifetimes across Europe, Asia, and Africa.

Our technologies include the most powerful steam turbines, modular designs for SMRs, generators, pumps, heat exchangers, control systems, and cybersecurity.

Arabelle Solutions employs around 3,300 people across 16 countries.

Why work here?

We invest in employee development, fostering a culture of continuous learning and growth.

Get In Touch

Introduce yourself to our recruiters, and we’ll contact you if a suitable role arises!