IT site support lead

SHORTS BROTHERS PLC (Spirit Aero); Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace firm in Belfast seeks an experienced IT Site Support Lead to manage frontline technical support operations. This role combines hands-on problem solving with strategic leadership. The ideal candidate will have a degree in a relevant field and significant experience in IT and project management. Competitive salary with an excellent benefits package including generous holidays and a defined contribution pension scheme.

Benefits

Generous holidays

Defined Contribution Pension Scheme

Private family medical coverage

Flexible schedules

Qualifications

• 10 years practical experience in IT, including 4 years in a technical project management role.
• Proven strong customer relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage new business projects.
• Assist Senior IT Manager on scoping of new projects.
• Provide a technical interface during implementation of IT Support solutions.

Skills

IT generalist knowledge

Customer relationship management

Communication

Problem solving

Inter-personal skills

Education

Degree in relevant field

Job description

Overview

IT Site Support Lead – Starting Salary £53,000 plus annual bonus

We, at Spirit AeroSystems, are proud to build and support world-class aerostructures for commercial and business aircraft in global markets. We have more than 100 years’ history and a bright future. We pride ourselves in the research and development of advanced materials and ultra-light structures to help support aviation’s sustainability goals.

Our business focused IT team in Belfast are seeking an experienced and proactive IT support Lead to oversee our frontline technical support operations. You will manage a team of specialists and champion continuous improvement in service quality. This pivotal role combines hands on problem solving with strategic leadership, ensuring seamless IT delivery of End User Compute services across the organisation.

As well as a competitive salary and a half day on Fridays our Benefits package also includes:

• 36 hour working week (half day Friday)
• Generous holidays
• Short term incentive Plan
• Private family medical coverage
• Range of flexible schedules
• Defined Contribution Pension Scheme
• Generous life cover
• Company occupational sick scheme
• On site Occupational Health Department
• Employee Assistance Program
• Professional development and growth
• Coaching and mentoring
• Opportunity for advancement
• Enhanced maternity pay

Purpose of the Job

This role is responsible for the day-to-day management and governance of the Belfast Site Support team, ensuring that all IT Site Support in Belfast is delivered to the highest standards in a timely and cost-effective manner, driving technical excellence and team empowerment and overseeing our frontline technical support operations.

Principal Accountabilities

• Lead and manage new business projects including requirements capture, costing estimates/proposals and implementation planning, acting as the project manager through the IT Investment review process.
• Assist Senior IT Manager on scoping of new projects.
• Provide a technical interface between the customer and any relevant 3rd parties during implementation / integration of new and existing IT Support solutions.
• Establishing and maintaining metrics to ensure proactive monitoring of trends, thus ensuring SLAs are met and best practice gaps are identified.
• Facilitate IT business representative forum, in service of change management for new IT initiatives and validation of quality of delivery of IT services to Belfast Business units.
• Coordination and control of IT On-boarding process.
• People management for team including contract staff.
• Post holder may be required to undertake any other duties consistent with this role.

Essential Criteria

• Degree qualified in a relevant field of study and 10 years practical experience in IT, including 4 years in a technical project management role.
• Or Lesser qualified candidates with 12 years’ experience including 4 years in a technical project management role.
• Proven strong customer relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong general cross business awareness.
• Excellent communication, problem solving and inter-personal skills.
• IT generalist knowledge across the areas of Site Support, Infrastructure and Application Support.

Application Details

Completed applications must be submitted by 18th of October 4pm

Please Note:

To ensure readiness for interview, applicants should start preparing once their application is submitted. Application Forms must be completed and submitted by the deadline.

Equal Opportunity

We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.

Skills

Skills: IT, Support, lead