IT Services Technician - Glasgow - Manufacturing REF 1050

Interface Recruitment UK; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in manufacturing is seeking an IT Services Technician to join their dynamic team in Glasgow. This role offers the chance to support both desktop applications and platforms in a vibrant office and manufacturing environment. You will be involved in first and second-line support while also engaging in exciting projects such as hardware refreshes and cyber security rollouts. With a strong emphasis on communication and flexibility, you will work alongside a dedicated team to ensure seamless IT operations across multiple sites. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

25 days holidays (plus stats)

4% Pension

Life x 3

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Qualifications

• 2-3 years experience in Helpdesk Support or IT Technician role.
• HNC/HND/Degree in a computing subject is required.

Responsibilities

• Provide technical assistance in person, via phone, and helpdesk.
• Assist with diagnosing and resolving hardware and software issues.

Skills

IT Support

Communication Skills

Flexibility

Education

HNC/HND/Degree in Computing

Tools

Google Suite

Active Directory

Windows 10/11

CompTIA A+

Job description

IT Services Technician – Glasgow – Manufacturing REF 1050

General IT Support: Desktop / Network / Server

Industry: Manufacturing

Qualifications: Any relatable Technology Support Qualifications a benefit

Skills: IT Support

Contact Number: 0113 299 0570

Benefits:

• 25 days holidays (plus stats)
• 4% Pension
• Life x 3
• Free Parking
• Cycle Scheme
• EAP
• Enhanced Family Benefits

Region: West Central Scotland

This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. The Scottish sites operate across Glasgow, Irvine and Cumbernauld. The role is based in the Glasgow site for 4 days per week. Irvine and Cumbernauld will be serviced alternate weeks for 1 day per week.

Role Purpose:

To support desktop applications and platforms within an office and manufacturing environment. The role is both 1st and 2nd line focused but with the added ability to get heavily involved in a number of projects including hardware refreshes, cyber security rollouts, various software/database projects as well as cloud migration.

Key Responsibilities:

• Respond to requests for technical assistance in person, via phone, and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalate issues requiring urgent attention.
• Create and maintain user accounts in Active Directory and Google Administration console.
• Build and refurbish PCs and laptops as required.
• Other duties and projects as assigned.

Requirements:

• HNC/HND/Degree or equivalent in a computing subject.
• Experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets, and Google Calendar.
• MCP (Microsoft Certified Professional) in Windows 10/11 environment.
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008, SQL 2005/2008, and SharePoint 2010 would be advantageous.
• 2-3 years experience in a Helpdesk Support / IT Technician type role.
• Ability to travel to different sites - Full UK Driving licence is required.