IT Service Transition Lead

UK Health Security Agency; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

UK Health Security Agency is seeking an IT Service Transition Lead in Liverpool to ensure smooth transition of digital and technology services into live operation. You will embed structured transition processes, improve resilience, and support adoption of ITIL practices across national and regional operations.

You will influence service design decisions, coordinate with delivery teams and suppliers, and provide evidence-based rollout strategies and early-life support to minimise risk and ensure

Responsibilities

• Lead the transition of new and changed services into live operation.
• Ensure all elements required for service readiness (people, process, technology, suppliers) are in place prior to go-live.
• Manage transition timelines to meet delivery milestones while minimising operational risk.
• Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria.
• Build relationships with delivery teams, service management, technical specialists and suppliers for collaboration.
• Identify, manage and mitigate risks, issues and dependencies across service transitions.
• Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow) with clear ownership and support models.

Job description

As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that services are robust, supportable, and aligned with operational and user needs from day one. The role involves working across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations.

• Lead the transition of new and changed services into live operation, ensuring alignment with governance standards and organisational priorities
• Ensure all elements required for service readiness (people, process, technology, suppliers) are in place prior to go-live
• Manage transition timelines to meet delivery milestones while maintaining service quality and minimising operational risk
• Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria
• Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration
• Identify, manage and mitigate risks, issues and dependencies across service transitions
• Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectations

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.