IT Service Transition Lead

TN United Kingdom; City of Edinburgh; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an IT Service Transition Lead, where you will play a pivotal role in ensuring the successful delivery of IT projects. This position involves collaborating with a team of experts to manage operational readiness and minimize risks during transitions. With a focus on high-quality service delivery, you will have the opportunity to influence customer demand and align with corporate IT directions. Enjoy a flexible working environment, comprehensive benefits, and diverse career opportunities that support both personal and professional growth.

Benefits

Private Healthcare

Dental Schemes

Workplace ISA

Go Green Car Scheme

Technology and Lifestyle Allowances

25 Days Holidays

Competitive Pension Scheme

Employee Assistance Programme

Discounted Gym Memberships

Access to Online Courses

Qualifications

• Deep understanding of service transition lifecycle and ITIL processes.
• Proven experience in leading IT service transition activities.

Responsibilities

• Work with project manager to define key operational deliverables.
• Assess operational readiness of new project implementations.
• Communicate IT operational needs effectively across teams.

Skills

ITIL Framework

Service Transition Lifecycle

Analytical Skills

Problem-Solving Skills

Stakeholder Management

Communication Skills

Attention to Detail

Job description

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Role Overview

The IT Service Transition Lead plays a key role in the successful delivery of IT projects into our business, ensuring they are carried out in a safe and robust manner. The role involves joining a team of professionals to provide assurance by managing Operational Readiness for various IT project implementations. Given our large portfolio of projects delivered through the SIAM model, this position is critical to achieving project success and supporting the growth of the Leonardo business.

Responsibilities

1. Work with the project manager to initiate new project activities and define key operational deliverables.
2. Ensure that operational deliverables develop in line with project maturity through checkpoints.
3. Assess operational readiness of new project implementations before transition into Service Operations to ensure standards are met.
4. Understand, anticipate, and influence customer demand for IT services.
5. Manage the release process for new IT Operations capabilities into live environment.
6. Minimize risks and impacts to business services during changes in the IT estate.
7. Communicate IT operational needs effectively across teams.
8. Align with corporate IT development directions.

Knowledge and Experience

• Deep understanding of the service transition lifecycle, processes, and best practices, especially within the ITIL framework.
• Proven experience leading IT service transition activities in physical and cloud environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills with the ability to collaborate and influence decision-making.
• Attention to detail and commitment to high-quality service delivery.
• Ability to work independently and handle multiple priorities in a dynamic setting.

Security Clearance

Details to be provided as required.

Life at Leonardo

Leonardo offers a comprehensive benefits package, a focus on learning and development, and flexible working arrangements tailored to employee and customer needs. Our career opportunities are diverse and accessible to many.

• Flexible Working: Hybrid options and flexible hours. Part-time arrangements available upon discussion.
• Benefits: Private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle allowances (£500/year).
• Holidays: 25 days plus bank holidays, with options to buy/sell leave and accrue up to 12 flexi days annually.
• Pension: Competitive scheme with up to 10% employer contribution.
• Wellbeing: Employee Assistance Programme, mental health support, financial wellbeing resources, and diversity & inclusion networks.
• Lifestyle: Discounted gym memberships, Cycle to Work scheme.
• Training: Access to over 4000 online courses via Coursera.
• Referral Incentive: Rewards for successful referrals.
• Bonus Scheme: Available at management levels and below.