IT Service Technician (1st Line)

Inspired Education Group; London; Remote; GBP 25,000; Full time

Job summary

A prominent education organization seeks an IT Service Technician based in the UK to provide remote support for over 500 employees and 8,000 students. The ideal candidate will have prior IT support experience, strong knowledge of Microsoft 365, and good troubleshooting skills. This role offers a salary of £25,000 per annum, along with benefits such as Life Assurance and a Pension plan. Candidates must be able to work from 15:00 to 23:00 UK hours.

Benefits

Life Assurance

Employee Assistance Programme

Healthcare Cashback

Pension

Qualifications

• Previous experience providing IT support (essential).
• Strong knowledge of Microsoft 365 including troubleshooting.
• Good administration/clerical skills for updating records.

Responsibilities

• Work in a remote environment providing support from 15:00 to 23:00 UK business hours.
• Log, prioritize and resolve user requests.
• Support 500+ employees and 8,000+ students remotely.

Skills

IT support experience

Windows 10 / 11

Microsoft Office 365

Troubleshooting skills

Administration skills

Empathy with users

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Inspired Education Group

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

863b2be3f247

Job Views:

17

Posted:

31.07.2025

Expiry Date:

14.09.2025

col-wide

Job Description:

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Job Title: IT Service Technician (USA)
Company:Inspired Online Schools, part of the Inspired Education Group
Contract: Permanent
Working Hours: Full time – 37.5 hours
Location: Remote,UK Based
Salary: £25,000.00 per annum, plus 10% anti social hours allowance
Start date: As soon as possible
Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback,Pension

Inspired Online Schools requires an IT Support Technician based in the UK to expand the IT department in a broad and varied position.

You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 500+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.

KEY RESPONSIBILITIES:

• To work in a remote environment and provide formal support from 15:00 : 23:00 UK business hours
• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• Support 500+ employees and 8,000+ students remotely
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot
• Escalate and liaise support queries with internal Inspired IT or with external third-party companies

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience providing IT support (essential)
• Windows 10 / 11
• Microsoft Office 365
• Able to troubleshoot and resolve problems methodically and logically
• Good administration/clerical skills for updating records
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.
• Possible requirement to work alternative hours

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitmentpractices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information;