IT Service Support Analyst

Hays.; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as an IT Service Support Analyst, where you'll provide technical support and contribute to smooth IT operations. The role involves troubleshooting hardware/software issues and managing user accounts within a collaborative environment that values your growth.

Benefits

Opportunities for professional development and training

Collaborative work environment

Community impact

Qualifications

• Minimum 2 years' experience in IT support roles.
• Solid understanding of Windows OS and Microsoft Office Suite.
• Excellent communication and ability to manage multiple priorities.

Responsibilities

• Providing technical support via phone and email.
• Troubleshooting issues across desktops, laptops, and mobile devices.
• Installing and maintaining computer systems and peripherals.

Skills

Technical Support

Problem Solving

Customer Service

Communication

Cybersecurity Awareness

Education

Degree in IT, Computer Science, or related field

Tools

Windows OS

Microsoft Office Suite

Active Directory

Networking fundamentals (TCP/IP, DNS, DHCP)

Microsoft Intune

Job description

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View more categories View less categories Sector Consultancy Job Role Business Development Job Type Permanent

Your new company
Your Company
Join a forward-thinking organisation that values innovation, collaboration, and community impact. Our company is committed to delivering exceptional service and fostering a dynamic workplace culture built on respect, continuous improvement, and teamwork. We are currently seeking a dedicated IT Service Support Analyst to help drive our technology operations and support our growing team.

Your new role
As an IT Service Support Analyst, you'll be at the heart of our IT operations, providing first-line technical support and ensuring the smooth running of our systems. Reporting to the Head of IT, you'll troubleshoot hardware and software issues, manage user accounts, assist with system updates, and contribute to the development of user-friendly documentation and guides. You'll also play a key role in maintaining our IT inventory and supporting network connectivity.

Your responsibilities will include:

• Providing technical support via phone and email
• Troubleshooting issues across desktops, laptops, and mobile devices
• Installing and maintaining computer systems and peripherals
• Managing user access and permissions
• Supporting software deployments and system updates
• Assisting with backup and recovery procedures
• Creating user guides and documenting technical procedures
• Offering training and guidance to end-users

What you'll need to succeed
We're looking for someone with a strong technical foundation and a passion for problem-solving. To thrive in this role, you'll need:
Essentials:

• A degree in IT, Computer Science, or a related field
• At least 2 years' experience in a similar IT support role
• Solid understanding of Windows OS and Microsoft Office Suite
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Awareness of cybersecurity issues in the workplace

Desirable:

• Experience with Active Directory and group policy management
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
• Knowledge of Microsoft Intune and database/reporting tools

What you'll get in return
In return, you'll be part of a supportive and inclusive team that values your growth and contributions. Our client offers:

• A full-time position (37 hours/week) with a competitive salary
• Opportunities for professional development and training
• A collaborative work environment that promotes respect, innovation, and excellence
• The chance to make a meaningful impact within a community-focused organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4702395 - Roisin Byrne

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