IT Service & Process Improvement Officer

WEBRECRUIT; United Kingdom; Hybrid; GBP 31,000; Full time

Job summary

A leading faith-based organization seeks a forward-thinking IT Service & Process Improvement Officer to drive digital transformation. The role focuses on leveraging Microsoft's cloud solutions to enhance innovation and efficiency while offering excellent benefits and a hybrid working model. This position marks a unique opportunity to impact communities while advancing professional growth within a committed team.

Benefits

Generous pension scheme

22 days annual leave plus 8 paid public holidays

Flexible working policy

Employee Assistance Programme

Qualifications

• Experience managing IT software and hardware services.
• Proficiency in Microsoft Dynamics D365 and Power Platform.
• Understanding of AI application in IT.

Responsibilities

• Enhance digital services and integrations in the organization.
• Provide first-line IT support, especially in Kent office.
• Lead AI exploration and website functionality improvements.

Skills

IT Software Management

Microsoft Applications

Cloud Flows

AI Knowledge

Education

Degree in IT or related field

Tools

Dynamics 365

Power Platform

Power BI

Job description

IT Service & Process Improvement Officer

Our client is seeking a forward-thinking IT Service & Process Improvement Officer to play an instrumental part in improving the integration and development of digital services as they look to be market leaders in the use of technology.

This is a terrific opportunity for an innovative IT professional with expertise in the Microsoft cloud ecosystem to join a mission-driven organisation.

Location: Kent and/or Milton Keynes (with hybrid working)

Rewards: Salary of £30,500, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, Full-Time

The Role

As IT Service & Process Improvement Officer, you will support and advance our client’s digital services.

Driving innovation, efficiency, and integration across platforms, you will enhance and develop the use of Dynamics 365 and the Power Platform within the organisation, creating custom apps and flows, resolving issues, and maintaining key integration partnerships.

You will also lead on AI exploration and adoption, website functionality, web-service security, and cross-departmental system improvements, particularly supporting Finance and HR teams.

Additionally, you will:

- Provide first-line IT support, especially in the Kent office during staff absences
- Support the Data Team with Power BI and Fabric data model updates
- Assist with technical setup for corporate prayer and communication meetings
- Collaborate with other organisations to support integration initiatives

About You

The ideal IT Service & Process Improvement Officer will need:

- Experience managing IT software and hardware services, configuration and procedures
- Experience using Microsoft applications, ideally including Dynamics D365 and the Power Platform
- Experience using Cloud Flows
- Experience integrating third-party systems to D365, including websites
- Knowledge of advances and applications of AI with demonstrable experience in its use
- A degree level qualification in an IT, business information systems, engineering or other related degree or to be educated to A-level or equivalent with relevant experience

The Organisation

Our client is a faith-based organisation that delivers practical support and religious awareness across the globe.

The Benefits

- Salary of £30,500 per annum
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to an Employee Assistance Programme

You’ll play a key role in shaping digital transformation across the organisation, helping colleagues work smarter and more efficiently while supporting life-changing work in some of the world’s most remote communities.

From practical project work to exploring the use of AI and integration improvements, you’ll enjoy professional growth, collaborative working, and a strong sense of purpose, all while benefiting from a generous pension and a flexible hybrid work model.

So, if you’re ready to make a meaningful impact with your IT expertise and want to be part of a team that’s transforming lives through technology, our client would love to hear from you.

The closing date for this role is 1st July 2025.

Face to face interviews will be held at the Kent office on 14th and 15th July 2025.

Other organisations may call this role Process Efficiency Lead, Digital Systems Officer, IT Integration Analyst, IT Systems Officer, IT Solutions Officer, Digital Transformation Officer, IT Services Officer, or Platform Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as an IT Service & Process Improvement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.