IT Service Owner

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Location: Bupa Place, Kirkstall Forge, Willow House or Angel Court

Full time, 37.5 hours per week

Permanent Contract

Salary: up to £50,000 dependant on experience

Hybrid working options available

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

A rare opportunity has arisen to join the exciting Bupa Health Clinics Tech Support Team as an IT Service Owner. This role involves working in a predominantly SaaS environment, contributing to our plans for change and growth, and collaborating closely with Clinics colleagues to help us become the world’s most customer-centric healthcare company.

We are seeking an experienced IT professional with a strong background in Application Service Management, Service Optimization, Resilience, and Continuous Improvement.

How you’ll help us make health happen:

• Lead incident response, working with suppliers and communicating with end users for swift resolution and root cause analysis.
• Conduct regular service reviews with suppliers to ensure effective teamwork and reliable service delivery.
• Serve as an escalation point and key contact for all services in your portfolio.
• Support colleagues within a small team to maintain service coverage across the clinics portfolio.
• Ensure security and compliance of all products and services by collaborating with specialists.
• Collect feedback from the business on service performance and develop improvement plans.
• Support onboarding of new products and lead the introduction of new services.
• Identify and implement automation opportunities.
• Work closely with the Clinics Systems Support team and Service Desk to ensure seamless service delivery and collaborate on improvements.
• Act as a conduit and escalation point for incident and security management, including compliance activities for regulators like CQC.
• Manage the Configuration Management Database (CMDB), including population, service mapping, and understanding interdependencies.
• Drive a culture of continuous improvement by analyzing incident trends and opportunities.
• Execute daily operational routines to keep applications running effectively.
• Manage obsolescence by maintaining relevant registers and coordinating with relevant parties.

Key Skills / Qualifications needed for this role:

• ITIL Practitioner certification or equivalent.
• Excellent problem-solving, judgment, emotional intelligence, and interpersonal skills.
• Cross-functional technical and business experience in dynamic environments.
• Ability to hold senior leaders accountable for decisions and initiatives.
• Strong collaboration and influencing skills.
• Adaptability and awareness of current technology trends.
• Systems administration and troubleshooting expertise.
• IT infrastructure support experience.
• Change management skills and experience managing change logs.

Benefits

Our benefits are designed to support our people’s health and wellbeing. They include:

• 25 days holiday, increasing with service, with buy/sell options.
• Bupa health insurance.
• Enhanced pension and life insurance.
• Onsite gyms or local discounts.
• Various online discounts and benefits.

We adhere to a structured salary framework to ensure fairness and transparency. Please ensure your Workday profile is up-to-date before applying. Successful applicants may experience changes to notice periods and terms, which your recruiter will clarify.

Why Bupa?

We’re a health insurer and provider focused on helping people live longer, healthier, and happier lives. We operate without shareholders, prioritizing customer needs. We foster a diverse and inclusive environment, encouraging applications from all backgrounds.

Time Type: Full time

Job Area: IT

Locations: Angel Court, London; Bupa Place, Kirkstall Forge; Staines - Willow House; Various Locations