IT Service Operations Technical Analyst

ZipRecruiter; Macclesfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in thermal processing seeks an IT Service Operations Technical Analyst in Macclesfield. The successful candidate will provide IT support and manage infrastructure while engaging in service improvement projects. This role requires strong technical knowledge, excellent communication skills, and experience in a customer-facing technical support position, alongside a drive for a dynamic work environment.

Benefits

Competitive salary

Pension match contribution (4% - 10%)

Life Assurance (2x salary, 4x if join pension)

Free parking

Free refreshments

Full pay while off sick (within limits)

25 days holiday plus holidays

Qualifications

• 5+ years in a customer-facing role supporting Windows environments.
• Proficient in Microsoft technologies and active directory management.
• Excellent interpersonal and communication skills.

Responsibilities

• Resolve incidents & requests in line with ITIL processes.
• Deliver IT support for Windows environment.
• Monitor and manage Bodycote infrastructure.

Skills

Windows Server

Group Policy

Active Directory

DNS

DHCP

Networking fundamentals

ITIL processes

Customer service

Communication skills

Analytical abilities

Education

ITIL Certified to Foundation Level

MCSE, MCSA, MCDST or equivalent

Job description

Job Description

Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power , oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.

Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
• Day to day monitoring and management of Bodycote infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions.
• Familiarity with mobile operating systems, including both Android and iOS.
• Understanding of backup technologies and best practices for data safeguarding.
• Solid grasp of networking fundamentals (LAN, WAN, and switches).
• Experience with antivirus technologies, preferably Sophos.
• Working knowledge of ITIL-based processes.
• Up-to-date with current technology trends and developments.
• A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team is essential.
• Professional and confident in dealing with customers, suppliers, and peers at all levels.
• Exceptional written and verbal communication skills.
• Strong active listening and analytical abilities.
• Ability to perform well and deliver results under pressure in a fast-paced environment.
• Willingness to travel and stay away from home as required.

Desirable, experience and skills:

• Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
• ITIL Certified to Foundation Level.
• Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration.
• Knowledge of Asset Management and Mobile Device Management technologies such as Intune.
• MCSE, MCSA, MCDST or equivalent qualifications in line with the above technologies.

Salary / package:

• Competitive salary.
• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
• Free parking on all sites.
• Free refreshments provided.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
• 25 days holiday plus holidays.

How to Apply:

Simply click and apply by sending us your CV.