IT Service Operations Technical Analyst

JR United Kingdom; Chelmsford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the heat treatment and thermal processing industry is seeking an IT Service Operations Technical Analyst to provide IT support and service improvements. This role involves managing technical issues and projects, with a focus on delivering exceptional customer support within a fast-paced environment. The ideal candidate will have extensive knowledge of Windows systems, excellent communication skills, and the ability to work both independently and collaboratively. This position is based in Chelmsford and offers a competitive salary and benefits package.

Benefits

Pension contribution matching from 4% – 10%

Life Assurance – 2 x annual salary

Free parking

Free refreshments

Full pay whilst off sick for a limited number of days

Qualifications

• 5 years' experience in a customer-facing role supporting Windows-based environments.
• Broad knowledge of Windows Server and Client operating systems.
• Experience with Microsoft cloud technologies like Office 365 and Azure Administration.

Responsibilities

• Resolving incidents & requests based on ITIL processes.
• Delivering IT support for Bodycote facilities.
• Monitoring and managing IT infrastructure.

Skills

Networking fundamentals

Customer service skills

Analytical abilities

Communication skills

Interpersonal skills

Education

ITIL Certified to Foundation Level

MCSE, MCSA, MCDST or equivalent

Job description

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IT Service Operations Technical Analyst, chelmsford

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Client:

Bodycote

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.

Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
• Day to day monitoring and management of Bodycote infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active
• Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions.
• Familiarity with mobile operating systems, including both Android and iOS.
• Understanding of backup technologies and best practices for data safeguarding.
• Solid grasp of networking fundamentals (LAN, WAN, and switches).
• Experience with antivirus technologies, preferably Sophos.
• Working knowledge of ITIL-based processes.
• Up-to-date with current technology trends and developments.
• A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team is essential.
• Professional and confident in dealing with customers, suppliers, and peers at all levels.
• Exceptional written and verbal communication skills.
• Strong active listening and analytical abilities.
• Ability to perform well and deliver results under pressure in a fast-paced environment.
• Willingness to travel and stay away from home as required.

Desirable, experience and skills:

• Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
• ITIL Certified to Foundation Level.
• Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration.
• Knowledge of Asset Management and Mobile Device Management technologies such as Intune.
• MCSE, MCSA, MCDST or equivalent qualifications in line with the above technologies.

Salary / package:

• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
• Free parking on all sites.
• Free refreshments provided.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).

How to apply:

Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application.

Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.