IT Service Manager (Change, Release & Transition) - energy & utilities

JR United Kingdom; United Kingdom; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking organization at the heart of the UK's energy sector as an IT Service Manager. This role is pivotal in leading change and release processes within an ITIL-based framework, ensuring smooth transitions and high-quality service delivery. Collaborate with senior leadership, technology leads, and third-party vendors to drive continuous improvement and compliance with best practices. If you have a strong background in IT service management and a passion for the energy market, this is an exciting opportunity to make a significant impact.

Qualifications

• 5+ years of ITIL-based Service Management experience.
• Proven track record in managing complex IT changes.

Responsibilities

• Lead Change Management and Release Management processes.
• Ensure operational readiness before service go-live.

Skills

ITIL Service Management

Change Management

Release Management

Stakeholder Management

Analytical Skills

Cybersecurity Practices

Project Management

Tools

ServiceNow

IBM Tools

Job description

Job Title: IT Service Manager (Change, Release & Transition)

Location: Euston – 2-3 days a week onsite

Duration: 6+ Months

Energy Client experience required

About the Company

• Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon ensures accurate settlement of electricity supply and demand transactions, helping drive the UK’s journey toward Net Zero. With 20+ years of expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector.

Role Overview

• As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You'll work within an ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management.

Key Responsibilities

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain release calendars and coordinate with dev/test/ops teams for timely delivery.
• Ensure operational readiness before service go-live and enforce service acceptance criteria.
• Collaborate with internal teams and third-party vendors to ensure smooth transitions.
• Deliver regular reports covering success rates, trends, and improvement areas.
• Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With

• Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
• External: Supplier Partners, 3rd Party Vendors

Key Skills & Experience

• 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
• Proven experience managing complex IT changes and large-scale releases
• Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms
• Strong communication and stakeholder management skills
• Analytical mindset for risk assessment and problem-solving
• Understanding of the UK electricity market and Ofgem regulations
• Knowledge of cybersecurity practices in IT operations
• Background in project management or multi-vendor service delivery environments