IT Service Manager | Award-Winning Retail Brand

TN United Kingdom; Lincoln; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for an IT Service Manager to enhance their IT services. This role focuses on ITIL-based service delivery and involves managing incident resolution while building relationships with users and suppliers. With a collaborative team environment and the flexibility to work remotely three days a week, this position offers a fantastic opportunity for professional growth in a prestigious organization that values its employees. If you have a passion for service excellence and a drive to improve IT functions, this role is perfect for you.

Qualifications

• 2-3 years experience in IT Service Management or Delivery.
• Strong understanding of ITIL practices.

Responsibilities

• Deliver market-leading technology services and ensure SLAs are met.
• Manage service transitions and improve service efficiency.

Skills

ITIL

Incident Management

Service Delivery

Relationship Building

Job description

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Client:

Page Personnel

Location:

Lincoln, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6e1edd014dd4

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• A rare opportunity to join a genuine market-leading national firm as they scale.
• You will join as an IT Service Manager focusing on ITIL-based Service Delivery.

About Our Client

• Michael Page are proud to be partnered with a national Retail brand as they continue to expand organically having grown into a significant player within their space.
• With a rich history stretching back over 150 years, its a truly prestigious organisation to work for, and one which places its people at the heart of the services they deliver to both local and regional communities.
• Financially stable, and with a clear vision and mission statement, its a fantastic place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic.

Job Description

• As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation.
• You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment.
• Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business critical change processes.
• You will be centrally involved in Incident Management through to resolution across key services, ultimately helping make a significant impact on the delivery of IT services across the group.
• Relationship-building will be key, both internally with the userbase, and also externally with third party suppliers, with the goal of continuously assessing, improving and enhancing service efficiency, and ultimately owning these areas across IT Service.
• As the IT Service Manager, you will be part of an established and highly collaborative team at the organisation's Lincoln headquarters. As a result, you will ideally be locally based to the Lincoln region, but the role will come with the flexibility of being able to work remotely 3 days per week.

The Successful Applicant

As the IT Service Manager, you will have the following experience:

• At least 2-3 years commercial experience in a similar IT Service Manager / IT Service Delivery role.
• A strong level of understanding and professional experience with ITIL.
• ITIL certifications (desirable, but not essential).