IT Service Manager | Award Winning Not-for-Profit Organisation

Page Personnel; Birmingham; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Manager to join a public sector institution in Birmingham. Your responsibilities will focus on vendor management within an ITIL environment, ensuring compliance and monitoring service performance. The role offers flexibility with remote work options and requires at least 3 years of relevant experience and ITIL certification.

Qualifications

• Minimum of 3 years professional experience in IT Service Manager role.
• Experience in full cycle service management and asset management.
• Strong vendor management skills and proven service implementation skills.

Responsibilities

• Manage a diverse array of vendor management responsibilities.
• Monitor and improve service performance using data-driven insights.
• Ensure compliance with public sector standards and policies.

Skills

Vendor management

Service management

Stakeholder engagement

Data-driven insights

Communication skills

Education

ITIL certification

Job description

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Client:

Page Personnel

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c84d8641073e

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

• A chance to join an award-winning national Not-for-Profit organisation.
• An IT Service Manager role, with extensive ITIL-based vendor management duties.

About Our Client

• This is a fantastic opportunity to join a leading public sector institution as they continue to scale their in-house technology function.
• They have grown organically over the years, and offer an industry-leading platform for career development.
• Whilst the organisation has a newly refurbished central headquarters in Birmingham, you will have the flexibility to work fully remotely.

Job Description

• As the IT Service Manager, you will have a diverse array of responsibilities, with a central focus on vendor management.
• You will have ownership of a range of cutting-edge services that are being delivered into the organisation.
• The environment is ITIL-based, so you will be managing the delivery of services across ITIL methodologies.
• The role will be standalone to begin with, and there will be no initial people-management responsibilities, but you will likely grow to take on these responsibilities over time.
• Stakeholder management will be a regular part of the role, and you will be managing relationships with both the external supplier, and also key internal users.
• You will monitor and improve service performance using data-driven insights, whilst also ensuring compliance with public sector standards and policies.

The Successful Applicant

As the successful candidate for the IT Service Manager vacancy you will have the following experience:

• A minimum of 3 years professional experience in a similar IT Service Manager / IT Service Delivery role.
• Full cycle service management and asset management.
• Excellent vendor management skills, and the ability to partner effectively with external suppliers.
• Strong service implementation skills, and a proven track-record in implementation.
• ITIL certification(s).
• Excellent communication skills and stakeholder engagement both internally and externally.