IT Service Manager

Babcock; Stone Cross; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading consultancy in IT and Cyber Security seeks an IT Service Manager to lead their platform engineering team. Located in Sandwich, this role offers flexible working, requiring only two days onsite per month. The ideal candidate will have strong leadership skills in a customer-facing environment and experience in managing technical teams, alongside a solid understanding of Windows infrastructure.

Qualifications

• External customer facing experience in an MSP environment.
• Experience leading a team through transformation.
• Technical baseline in Windows infrastructure.

Responsibilities

• Head up the platform engineering team.
• Manage hybrid/remote workers and incidents.
• Oversee service delivery to external customers.

Skills

Customer-facing experience

Team leadership

Incident management

Tools

Windows Infrastructure

Nutanix or Veem

VMWare

Job description

IT Service Manager

Sandwich - 2 days on site per month

Salary to £60,000 (some flex if required) plus on call and ad-hoc overtime

Must be eligible for SC clearance

Sanderson Government and Defence have partnered with an ambitious IT and Cyber Security MSP/Consultancy who are on the look out for a capable IT leader to head up their platform engineering team (currently consisting of 4 engineers with room to expand.

They are very flexible, so you only need to come on to site in East Kent 2 times per month, with occasional travel to other sites.

Requirements for this role are as follows:

• External customer facing experience, i.e MSP rather than enterprise
• Experience of leading a team through a transformation
• Experience managing hybrid/remote workers
• A good technical baseline in windows infrastructure
• Strong incident management skills with the ability to communicate appropriately with both internal leadership and customers
• Eligibility to hold SC clearance

It would be ideal if you had some of the following:

• Understanding/experience with Nutanix or Veem
• VMWare experience
• Experience up-skilling engineers

This will involve a two stage interview process, in addition to a call with Patrick at Sanderson within 48 hours of applying should you profile fit the requirements.

If you have any questions regarding this role, contact Patrick Dixon at patrick . dixon @ sandersonplc . com (no spaces).

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.