IT Service Manager

Government Recruitment Service; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A government agency in Southampton seeks an IT Service Management professional to support vital technologies for maritime safety. You will manage IT service delivery, ensuring operational excellence and service integrity across platforms. Responsibilities include overseeing daily IT operations, managing contracts, and improving service processes. This role offers a unique opportunity to contribute to national safety while enjoying benefits like 25 days annual leave and flexible working options.

Benefits

Employer pension contribution of 28.97%

25 days annual leave increasing with service

Flexible working options for work-life balance

Qualifications

• Experience with service delivery management in IT.
• Ability to manage supplier contracts and performance.
• Strong skills in stakeholder relationship building.

Responsibilities

• Ensuring smooth delivery of IT services.
• Managing daily operations and coordinating releases.
• Liaising with internal and external IT functions.

Skills

ITIL experience

Effective communication

Job description

Can you support technologies that help HM Coastguard protect lives at sea?

Do you enjoy variety in your work—excited by the opportunity to work from data centres to coastal communication towers, Wi-Fi infrastructure to facilities?

Have you got ITIL experience and the ability to communicate effectively with a diverse range of customers?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) is a key agency of the UK government, dedicated to ensuring maritime safety, protecting the marine environment, and coordinating search and rescue operations through HM Coastguard.

You will sit within the MCA’s IT Service Management function, supporting the technologies and platforms that underpin life-saving operations, including emergency “Blue Light” systems and coastal communications infrastructure. Working closely with IT Delivery, Estates, and cross-functional teams across the UK (and USA), the department ensures seamless service delivery, supplier performance, and operational excellence. From data centres to remote coastal towers, this team is the glue that keeps MCA’s digital backbone running—supporting everything from incident response to Wi-Fi infrastructure. The role offers a unique opportunity to contribute to national safety while gaining hands-on experience in service management across a varied and mission-critical tech landscape.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

Reporting to Senior Service Managers, this role ensures the smooth delivery of IT services by managing systems, service levels, and stakeholder relationships. The department ensures Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are met across internal and external teams. Responsibilities include overseeing daily operations, coordinating releases, maintaining service integrity, and liaising across IT functions. The role also ensures accurate control of service assets and configuration items, supporting reliable and efficient IT performance throughout the organisation.

Your responsibilities will include, but aren’t limited to:

• Delivering a reliable IT services across MCA platforms
• Managing supplier contracts and performance
• Leading service reviews and resolving disputes
• Driving continuous service improvement
• Coordinating incident, problem, and change processes
• Tracking and report service performance metrics
• Supporting budget planning and cost control
• Building strong stakeholder relationships and share timely service insights

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.