IT Service Manager

Tedaisy Insurance Group; Salisbury; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Insurtech company in Salisbury is seeking an IT Service Manager to oversee IT service delivery and ensure seamless technology operations. The ideal candidate will manage compliance with industry regulations and drive IT service efficiency. This role offers a supportive work environment with generous benefits including 25 days of holiday and additional wellbeing perks.

Benefits

25 days of holiday per year

Birthday off (paid)

4x salary life assurance

Company pension

£500 towards wellbeing each year

Healthcare, including 24/7 GP advice

Discounts at hundreds of brands

Employee assistance program

Qualifications

• Experience in IT service management, preferably in the insurance or financial sector.
• Strong organisational, problem-solving, and stakeholder management skills.
• Familiarity with cloud services, cybersecurity, and IT infrastructure.

Responsibilities

• Ensure timely incident resolution and oversee IT service desk operations.
• Define and monitor SLAs to ensure IT services meet business needs.
• Manage IT risks and ensure compliance with regulations like GDPR.
• Oversee vendor relationships and manage service quality.
• Provide insights to senior leadership and align IT services with company objectives.

Skills

IT service management

Organisational skills

Problem-solving

Stakeholder management

Familiarity with cloud services

Cybersecurity knowledge

IT infrastructure

Education

ITIL or COBIT certifications

Job description

Job Description

Type of work: Full Time - Office based

London - 1 day a month

1 day a week WFH after 6 months

About Us

As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. We’re ambitious, passionate, and brave - always looking for ways to grow, improve, and be the best we can be!

About The Role

We are seeking an IT Service Manager to oversee IT service delivery, ensuring seamless technology operations that support business goals. The ideal candidate will drive IT service efficiency, enhance user experience, and ensure compliance with industry regulations.

Key Responsibilities

• IT Service Management & Operations: Work with our IT support supplier to ensure timely incident resolution, create & oversee IT service desk for our various tech platforms, manage problem management processes to minimize disruptions, on-site triaging and 1st line support if needed.
• Service Delivery & Improvement: Define and monitor SLAs, ensure IT services meet business needs, drive continuous service improvements, implement best practices, and optimize IT processes for efficiency and cost-effectiveness.
• Risk, Security & Compliance: Manage the transition to compliance with IT regulations (e.g., GDPR, NIST, ISO), manage IT risks, cybersecurity, and business continuity planning, conduct regular audits, and ensure adherence to data protection policies.
• Change & Vendor Management: Lead IT service transitions, oversee vendor relationships, ensure contract compliance and service quality, manage IT assets and software licensing.
• Stakeholder Engagement & Strategy: Act as a bridge between IT and end users, align IT services with company objectives, provide regular reports and insights to senior leadership, and ensure a user-centric approach to IT service delivery.

Qualifications & Skills: Experience in IT service management, preferably in the insurance or financial sector. Certifications such as ITIL, COBIT, or relevant ITSM certifications are preferred. Strong organisational, problem-solving, and stakeholder management skills. Familiarity with cloud services, cybersecurity, and IT infrastructure.

What We Offer

• 25 days of holiday per year
• Your birthday off (paid)
• 4x salary life assurance
• Company pension
• £500 towards your wellbeing each year
• Healthcare, including 24/7 GP advice and a mental health helpline
• Discounts at hundreds of brands you know & love
• Employee assistance program