IT Service Management Lead – Governance & CSI

Anglo American / De Beers Group; Harwell; Presencial; GBP 60.000 - 80.000; Jornada completa

Descripción de la vacante

Element Six (E6) is seeking an IM ServiceManager to improve IT services governance, maturity and delivery across global operations. This role collaborates with service providers, technical teams and business stakeholders to drive performance, compliance and continual service improvement while balancing day-to-day service activity.

You will lead problem management, root cause analysis and governance initiatives, ensuring effective ownership, support arrangements and measurable outcomes across the

Formación

• ITIL 4 Foundation or higher.
• Experience managing IT service management processes and continuous improvement.
• Experience working with outsourced or multi-sourced service providers.
• Strong governance, facilitation and action-management capability.
• Strong analytical skills, with the ability to turn service data into clear priorities.
• Confident stakeholder communication and constructive challenge.
• Ability to manage competing operational and improvement priorities.

Responsabilidades

• Turn service strategy into action by embedding well-governed ways of working across global IT services.
• Lead continual service improvement, identifying inefficiencies and opportunities to streamline.
• Own key IT service management processes, especially problem management and root cause analysis.
• Drive operational governance using service data to highlight gaps and actions.
• Hold service providers to account, monitor delivery and challenge underperformance.
• Improve service quality and user experience by addressing failure demand and controls.
• Support transition of new and changed services with clear ownership and controls.
• Strengthen asset and lifecycle governance for hardware, software and configurations.
• Build strong stakeholder relationships and translate issues into business impact.
• Champion a culture of ownership and ongoing improvement.

Conocimientos

ITSM governance

Continuous improvement

Stakeholder comms

Outsourced services

Problem management

Root cause analysis

Data-driven decisions

Educación

ITIL Certification

Herramientas

ServiceNow

Descripción del empleo

Element Six (E6) is seeking an IM ServiceManager to improve IT services governance, maturity and delivery across global operations. This role collaborates with service providers, technical teams and business stakeholders to drive performance, compliance and continual service improvement while balancing day-to-day service activity.

You will lead problem management, root cause analysis and governance initiatives, ensuring effective ownership, support arrangements and measurable outcomes across the