IT Service - Local Delivery Analyst Fixed Term

SNG (Sovereign Network Group); Christchurch; On-site; GBP 39,000 - 42,000; Full time

Job summary

A dynamic technology services provider in Christchurch is looking for an IT Service Local Delivery Analyst. This full-time role offers a salary between £39,000 and £42,000. Responsibilities include providing local IT support, ensuring efficient ticket resolution, and training end-users. The ideal candidate will have a strong customer focus, experience in service desk environments, and a valid UK driving license for travel between sites. Benefits include flexible working and generous holiday allowance.

Benefits

£450 yearly flexible benefit pot

25 days holiday + bank holidays, increasing up to 30 days

Flexible working

Generous pension scheme with up to 12% matching

Wellbeing discounts, including gym memberships

Qualifications

• Experience working on an IT Service Desk or in a technical team is essential.
• Ability to work collaboratively with colleagues and contractors.
• Good understanding of hardware, especially PCs, printers, and AV equipment.

Responsibilities

• Provide local IT systems support, training, and advice to colleagues.
• Ensure IT support tickets are resolved efficiently and effectively.
• Support end-user computing across all locations.

Skills

Customer focus

Troubleshooting

Problem-solving

Excellent communication

Education

Service Desk/Customer Service certificate (ITIL v3 or v4)

Tools

ITSM system

Knowledge system

Job description

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn.

This is a full-time, fixed-term role until September 2026, primarily office-based.

The starting salary is £39,000 - £42,000, depending on experience.

The Role

As an IT Service Local Delivery Analyst, you'll provide local IT systems support, training, and advice to SNG colleagues. You will be responsible for the development, maintenance, and operation of the organisation's devices, infrastructure, and applications.

You will ensure that IT support tickets are resolved efficiently and effectively, working within operating & service level agreements (SLAs) and using service desk tools (ITSM system, knowledge system, monitoring, etc.) to log, prioritise, categorise, and resolve interactions.

This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT service delivery team and providing local hands-on support for the wider CIO teams.

Due to travel requirements, you must hold a full and valid UK Driving Licence and have your own vehicle.

What We Need From You

You should have a high level of customer focus and the ability to work collaboratively with colleagues, contractors, and partnering agencies.

Experience working on an IT Service Desk or in a technical team is essential, along with excellent communication skills via in person, telephone, webchat, email, or digital assistant.

A Service Desk/Customer Service certificate such as ITIL v3 or v4 Practitioner is advantageous.

We Are Looking For

• Experience troubleshooting and problem-solving skills.
• Good understanding of hardware, especially PCs, printers, and AV equipment.
• Ability to work office-based and travel between SNG sites.
• Confidence and enthusiasm in delivering user training for AV services.
• Ability to work as part of a team and independently in remote locations.

What We Can Offer You

Join our friendly, active, and dynamic IT Service Team. We invest in our people, offering skill development and career growth within a successful organisation.

Benefits include:

• £450 yearly flexible benefit pot
• Flexible working
• 25 days holiday + bank holidays (with annual increase up to 30 days)
• Option to buy or sell holiday
• Generous pension scheme with up to 12% matching
• Life cover from day one
• Recognition scheme
• Wellbeing discounts, including gym memberships

About us:

Sovereign has joined with Network Homes to form SNG, providing over 84,000 homes and investing in communities across London and the South of England. Our mission is to provide affordable homes in thriving communities that people love for generations. We are committed to equality, diversity, and inclusion.