IT Service Local Delivery Analyst

Housing Diversity Network; Hurn; On-site; GBP 39,000 - 42,000; Full time

Job summary

Join a leading housing organization as an IT Service Local Delivery Analyst in Hurn. In this full-time role, you'll provide crucial IT support, training, and advice, while ensuring effective resolution of IT issues across multiple sites. Benefit from a dynamic environment, generous holiday, and a flexible benefits pot reflecting a commitment to professional development.

Benefits

£450 yearly flexible benefit pot for benefits of your choice

Flexible working arrangements

25 days holiday plus bank holidays, increasing to 30 days with service

Option to buy or sell holiday

Generous pension scheme with up to 12% employer contribution

Life cover from day one

Participation in our Recognition scheme

Wellbeing discounts, including gym memberships

Qualifications

• Experience working on an IT Service Desk or in a technical team.
• Ability to communicate effectively via various channels.
• Understanding of hardware, especially PCs, printers, and AV equipment.

Responsibilities

• Provide local IT systems support, training, and advice.
• Ensure efficient resolution of IT support tickets.
• Support end-user computing across all locations.

Skills

Troubleshooting

Problem-solving

High customer focus

Collaborative working skills

Education

Service Desk/Customer Service certificate such as ITIL v3 or v4 Practitioner

Tools

ITSM system

Knowledge system

Monitoring tools

Job description

Job Title

IT Service Local Delivery Analyst

Organisation

Sovereign Network Group

Job Description

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn.

This is a full-time, fixed-term role until June 2026, primarily office-based.

The starting salary is £39,000 - £42,000, depending on experience.

The Role

As an IT Service Local Delivery Analyst, you'll provide local IT systems support, training, and advice to SNG colleagues. You will be responsible for developing, maintaining, and operating the organisation's devices, infrastructure, and applications.

You will ensure efficient resolution of IT support tickets, working within operating and service level agreements (SLAs), and using service desk tools (ITSM system, knowledge system, monitoring) to log, prioritise, categorise, and resolve interactions.

This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT service delivery team and providing hands-on support for the wider CIO teams.

Due to travel requirements, you must hold a full and valid UK Driving Licence and have your own vehicle.

What We Need From You

High customer focus, collaborative working skills, and experience working on an IT Service Desk or in a technical team are essential. You should be able to communicate effectively via in-person, telephone, webchat, email, or digital assistant.

A Service Desk/Customer Service certificate such as ITIL v3 or v4 Practitioner would be advantageous.

We Are Looking For

• Experience in troubleshooting and problem-solving techniques.
• Good understanding of hardware, especially PCs, printers, and AV equipment.
• Availability for office-based work and travel between SNG sites.
• Confidence and enthusiasm in delivering basic user training for AV services.
• Ability to work as part of a team and independently in remote locations.

What We Can Offer You

Joining our IT Service Team means being part of a friendly, dynamic environment. We invest in our people, providing opportunities to develop skills and make a meaningful impact. This role offers a pathway to a career within a successful, diverse organisation.

Some Of Our Benefits Include

• £450 yearly flexible benefit pot for benefits of your choice
• Flexible working arrangements
• 25 days holiday plus bank holidays, increasing to 30 days with service
• Option to buy or sell holiday
• Generous pension scheme with up to 12% employer contribution
• Life cover from day one
• Participation in our Recognition scheme
• Wellbeing discounts, including gym memberships

About Us

It’s an exciting time at SNG, formed through the partnership of Sovereign and Network Homes. We manage over 84,000 homes across London and the South of England, committed to providing affordable housing and investing in communities.

Our long-term investments aim to regenerate places, strengthen communities, and meet housing needs. We are dedicated to equality, diversity, and inclusion, fostering an environment where everyone can be themselves. Learn more on our careers site.