IT Service Local Delivery Analyst

Sovereign Housing Association Limited; Blandford Forum; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading company in housing is seeking an IT Service Local Delivery Analyst to provide local IT support and ensure efficient resolution of service desk tickets. This full-time, fixed-term role, based in Hurn, requires strong troubleshooting skills and a good understanding of hardware. The position offers a salary of £39,000 - £42,000 and various benefits including a flexible benefits pot and generous holiday allowances.

Benefits

£450 yearly flexible benefit pot

Flexible working arrangements

25 days holiday + bank holidays, increasing to 30 days

Option to buy or sell holiday

Up to 12% pension scheme matching

Life cover from day one

Recognition scheme and wellbeing discounts

Qualifications

• Experience working on an IT Service Desk or in a technical team.
• Good understanding of hardware, especially PCs, printers, and AV equipment.
• Full UK Driving Licence and own vehicle required.

Responsibilities

• Provide local IT support, training, and advice to SNG colleagues.
• Ensure efficient resolution of IT support tickets within SLAs.
• Act as an escalation point for the central IT service delivery team.

Skills

Customer focus

Collaborative working

Troubleshooting

Problem-solving

Communication skills

Confidence in delivering training

Education

ITIL v3 or v4 Practitioner certification

Job description

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn.

This is a full-time, fixed-term role until June 2026, primarily office-based.

The starting salary is £39,000 - £42,000 depending on experience.

The Role:

As an IT Service Local Delivery Analyst, you'll provide local IT support, training, and advice to SNG colleagues. You will be responsible for developing, maintaining, and operating the organization's devices, infrastructure, and applications.

You will ensure efficient resolution of IT support tickets within operating & service level agreements (SLAs), utilizing service desk tools (ITSM system, knowledge system, monitoring, etc.) to log, prioritize, categorize, and resolve interactions.

This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT service delivery team and providing hands-on support for the wider CIO teams.

Due to travel requirements, you must hold a full UK Driving Licence and have your own vehicle.

What we need from you:

• High customer focus and collaborative working skills.
• Experience working on an IT Service Desk or in a technical team, with excellent communication skills via in-person, telephone, webchat, email, or digital assistant.
• ITIL v3 or v4 Practitioner certification is advantageous.

We are looking for:

• Troubleshooting and problem-solving skills.
• Good understanding of hardware, especially PCs, printers, and AV equipment.
• Availability to work office-based and travel between SNG sites.
• Confidence and enthusiasm in delivering user training for AV services.
• Ability to work in a team and independently in remote locations.

What we can offer you:

Join our friendly and dynamic IT Service Team, where we invest in your development and offer opportunities to make a real difference. Benefits include:

• £450 yearly flexible benefit pot.
• Flexible working arrangements.
• 25 days holiday + bank holidays, increasing to 30 days.
• Option to buy or sell holiday.
• Up to 12% pension scheme matching.
• Life cover from day one.
• Recognition scheme and wellbeing discounts.

About us:

Sovereign has joined with Network Homes to form SNG (Sovereign Network Group). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer affordable homes in thriving communities. We are committed to equality, diversity, and inclusion.