IT Service Lifecycle Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Service Lifecycle Manager to enhance their service delivery in Birmingham. This role involves leading the Service Lifecycle process, collaborating with stakeholders to design services that align with business objectives, and managing Change and Release Management processes. The ideal candidate will have a strong background in ITIL practices and experience with ITSM tools. Join a dynamic team where your contributions will directly impact service quality and operational efficiency.

Qualifications

• Experience in a leadership role overseeing ITIL processes.
• Expertise in managing the end-to-end lifecycle of IT services.

Responsibilities

• Lead the Service Lifecycle process to ensure services meet business needs.
• Oversee the service portfolio and manage Change Management processes.

Skills

ITIL Foundation v4

Service Design

Service Portfolio Management

Change Management

Release Management

Stakeholder Communication

Tools

ServiceNow

BMC Remedy

Job description

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IT Service Lifecycle Manager, Birmingham

Client: DGH Recruitment

Location: Birmingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

IT Service Lifecycle Manager/IT Service Manager

A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham-based client on a permanent basis.

Responsibilities and Duties:

• Lead the Service Lifecycle process to ensure that new and existing services meet business needs and are scalable and sustainable.
• Collaborate with stakeholders to gather service requirements and design services aligned with business objectives and IT capabilities.
• Oversee the service portfolio, ensuring all services are aligned with the organisation’s strategic objectives, deliver value, and contain up-to-date and accurate information.
• Lead the Release Management process, ensuring software and service releases are planned, tested, and deployed with minimal disruption.
• Coordinate across teams to ensure releases are executed according to schedule, with thorough testing, validation, and stakeholder communication.
• Manage the Change Management process, ensuring all changes are controlled, executed, and closed effectively.
• Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritize changes.

Knowledge, Skills and Experience:

• Certified ITIL Foundation v4 (preferred)
• Experience in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.
• Expertise in managing the end-to-end lifecycle of IT services, from initial design through retirement.
• Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
• Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
• Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
• Strong ability to communicate and set expectations with stakeholders and third parties.